Christina Fonseca
Newnan,GA
Summary
Highly-motivated Corrections and Law Enforcement Officer with 9 years experience in the criminal justice system, including case management, Programming and Training . Seasoned professional with excellent communication, organization and interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Probation Officer
Coweta County Misdemeanor Probation
09.2023 - Current
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Conducted investigations into violations and other allegations.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Wrote reports and testified under oath at court hearings.
- Supervised offenders to reduce risk to community.
- Completed reports on behalf of court and associated legal entities.
- Oversaw drug and alcohol screenings for offenders.
- Maintained compliance with all legal statutes, policies and procedures.
Case Manager
Davidson County Sheriff's Office
09.2020 - 05.2023
- Prepare and maintain case folder for each assigned inmate or offender. Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
- Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and public.
- Resolve problems between inmates.
- Read and review offender information to identify issues that require special attention.
- Conduct monthly and weekly audits
- Refer offenders to programs
- Conduct Sex Registration for offenders, when directed by courts.
- Implemented Ethics and Culture class
- Implemented Women's Empowerment Group
- Implemented Donation Based closet
Server
Emmy Squared Pizza
03.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Server
El Fuego
01.2021 - 01.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Served food and beverages promptly with focused attention to customer needs.
Correctional Counselor
Core Civic
08.2019 - 09.2020
- Conducted interviews for hiring of inmate job positions to identify optimal candidates.
- Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
- Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Responded to calls in both routine and emergency situations.
Substitute Teacher
Enriched
02.2019 - 01.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Correctional Officer
Core Civic
01.2017 - 08.2019
- Conducted routine and emergency head counts.
- Booked new inmates into facility and processed inmates for release.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed behavior of residents individually and in groups.
Security Guard
Rock Solid Security
10.2016 - 01.2017
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Monitored and reported suspicious activities to local authorities.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Denied entrance to building to unauthorized persons.
- Secured all doors in office and main building after hours.
- Inspected equipment, structures and materials to identify cause of errors and defects.
- Performed surveillance of suspects using binoculars, cameras and camcorders.
Lead Specialist
Continental Health Alliance
05.2016 - 01.2017
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Prepared reports and communication for senior management and clients.
- Managed high call volume with tact and professionalism.
- Initiated operations improvements to improve overall call center productivity.
- Effectively managed high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
Cashier/Customer Service Associate
Smoothie King
01.2014 - 08.2016
- Developed reputation as efficient service provider with high levels of accuracy.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided ongoing guest service, including giving fashion advice.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Liberal Arts And General Studies
Middle Tennessee State University
Murfreesboro, TN08.2018
Associate of Applied Science - Communications
Nashville State Community College
Nashville, TN05.2013
High School Diploma -
MNPS Middle College HS
Nashville,TN05.2013
Skills
- Exceptional communication skills
- MS Windows proficient
- Strong client relations
- Program Development
- Conflict Resolution
- Case Planning
- Employee Training
- Instructor Training
Certification
- Tennessee Correctional Institute-3T Training
- CPR Certified
- Correctional Officer Security training certificate
- Programming/Training
- Taser Certified
Timeline
Probation Officer
Coweta County Misdemeanor Probation
09.2023 - Current
Server
Emmy Squared Pizza
03.2022 - 05.2023
Server
El Fuego
01.2021 - 01.2021
Case Manager
Davidson County Sheriff's Office
09.2020 - 05.2023
Correctional Counselor
Core Civic
08.2019 - 09.2020
Substitute Teacher
Enriched
02.2019 - 01.2020
Correctional Officer
Core Civic
01.2017 - 08.2019
Security Guard
Rock Solid Security
10.2016 - 01.2017
Lead Specialist
Continental Health Alliance
05.2016 - 01.2017
Cashier/Customer Service Associate
Smoothie King
01.2014 - 08.2016
Bachelor of Science - Liberal Arts And General Studies
Middle Tennessee State University
Associate of Applied Science - Communications
Nashville State Community College
High School Diploma -
MNPS Middle College HS
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