Accomplished probation officer offering several years of experience working with individuals with behavioral and psychological disorders. Dedicated and detail-oriented with extensive experience managing clients, maintaining professional relationships with social services agencies, community programs and other county resources.
Work History
Deputy Probation Officer II
Monterey County Probation Department
Salinas, CA
Assisted in developing individualized case plans for each probationer, outlining goals and objectives related to rehabilitation.
Monitored compliance with court orders through regular contact with probationers and their families.
Provided crisis intervention services when needed, including facilitating referrals for substance abuse treatment or mental health counseling.
Offered transitional services for program offenders and referral to appropriate community agencies and organizations.
Collaborated with local organizations providing resources such as job training programs and housing assistance.
Juvenile Institution Officer II
Monterey County Probation Department
Salinas, CA
Maintains discipline, security, safety and proper health measures for wards of juvenile institutions
Completes written reports and documentation pertaining to juvenile's progress and behavior
Develops, organizes and conducts recreational activities, work skill programs and counseling sessions
Transport and supervise youth in and out of the facility
Conduct intake and release procedures
Physically intervenes in physical confrontations between youth or between youth and staff; and conducts searches as required
Quality Assurance Analyst
Coverhound Insurance
Westlake Village, CA
Attentive detail in processing, reviewing sales, applications, billing and policies
Assisting with reports and call monitoring quality control
Customer service and retention service for clients as well as bilingual applicants
Advising clients, lenders and escrow companies on processes and assisting
Building guidance for new team members to make on boarding simpler