Emma Skenduli
Hollister,CA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Brass Tap. Proven ability to engage guests and enhance their experience while efficiently managing beverage orders. Adept at problem-solving and technical troubleshooting, ensuring operational excellence and satisfaction in high-pressure environments.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Brass Tap
01.2024 - Current
- Served guests with efficiency, ensuring satisfaction and repeat patronage.
- Managed beverage orders, maintaining knowledge of craft beer selections.
- Assisted team in maintaining clean and organized service areas.
- Delivered food promptly while adhering to safety and quality standards.
- Utilized POS system for accurate order input and transaction processing.
Busser
Quail Lodge & Golf Club
06.2023 - 08.2023
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers in delivering food and beverages efficiently during high-volume service periods.
- Collaborated with kitchen staff to ensure timely table turnovers and maintain service quality.
- Monitored stock levels of glassware and utensils, promptly restocking as needed to ensure operational efficiency.
Tutor
Kumon Learning Center
11.2019 - 07.2022
- Developed engaging instructional materials tailored to diverse learning styles and needs.
- Monitored student progress through regular assessments, providing constructive feedback for improvement.
- Collaborated with parents to discuss student achievements and strategies for academic growth.
- Provided homework assistance using specific curriculum and materials.
- Tutored groups of 2-3 early learners at once. Took a total of 10 students per shift
Education
High School Diploma -
Santa Teresa Highschool
San Jose, CA05.2022
Bachelor of Science - Public Health
University Nevada Reno
Reno, NV05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Problem-solving
- Technical troubleshooting
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Spanish
Elementary
Timeline
Server
Brass Tap
01.2024 - Current
Busser
Quail Lodge & Golf Club
06.2023 - 08.2023
Tutor
Kumon Learning Center
11.2019 - 07.2022
High School Diploma -
Santa Teresa Highschool
Bachelor of Science - Public Health
University Nevada Reno
academic excellence award
award of excellence, granted by the undergraduate exchange for university of nevada reno. In recognition for high educational attainent and exceptional acheivement.