Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Languages
Timeline
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Christina Fotovich Doan

Lawrence

Summary

Experienced and accomplished professional manager with a strong background in managing high-end client experiences and elevating brand prestige. Proven track record of leading successful initiatives to enhance client satisfaction and foster loyalty. Demonstrated expertise in team leadership and strategic planning, ensuring seamless adaptation to changing needs and consistently driving success and growth.

Overview

9
9
years of professional experience

Work History

Prestige Manager

Ulta Beauty
12.2017 - 11.2021
  • Led prestige category growth at Ulta Beauty
  • Directed high-performing team for top-line sales
  • Accountable for all prestige business aspects
  • Elevated store revenue by leading high-end beauty sales and strategic in-store events
  • Analyzed financial reports to enhance operational efficiency and meet fiscal objectives
  • Fostered a team culture focused on exceeding guest expectations and boosting brand loyalty
  • Mentored and developed staff with tools and resources to optimize performance and service
  • Streamlined store operations, ensuring compliance and process adherence for peak performance
  • Optimized financial strategies, increasing prestige sales efficiency

Clinique Counter Manager

Ulta Beauty
02.2017 - 12.2017
  • Leveraged strong vendor relationships to participate in required trainings and execute in-store events
  • Consistently met or exceeded individual and team sales goals
  • Maintained a growing preferred customer list through active engagement
  • Ensured all merchandise, testers, and demonstration stations were maintained to company standards
  • Exceeded sales targets by fostering strong customer relations and executing promotional events
  • Drove sales growth through strategic promotional activities and client engagement
  • Uphold high standards in merchandise and demo station upkeep, enhancing store appeal
  • Cultivated a robust client network, contributing to sustained sales excellence
  • Partnered effectively with vendors for training, boosting team performance and knowledge
  • Analyzed sales data to refine strategies and exceed performance benchmarks

Clinique Consultant

Macy's
09.2012 - 02.2017
  • Established and maintained high customer service standards, exceeding sales targets for assigned lines
  • Built and nurtured strong customer relationships, contributing to a growing preferred customer list
  • Exceeded individual sales and client goals, supporting team objectives
  • Maintained strong vendor relationships through active participation in required trainings and in-store events
  • Maintained high store standards, ensuring product and tester quality compliance
  • Initiated client retention strategies that increased customer base significantly
  • Provided expert skincare consultations, enhancing client satisfaction and loyalty
  • Led promotional events, boosting brand engagement and exceeding sales goals
  • Drove 20% growth in customer retention through strategic client engagement initiatives
  • Implemented novel sales techniques that heightened brand visibility and market penetration

Taekwondo Instructor

ATA Karate for Kids
09.2012 - 02.2017
  • Instructed Taekwondo at ATA Karate for Kids, fostering discipline and fitness in students
  • Established a high standard of service, exceeding sales targets
  • Cultivated robust relationships with customers, enhancing loyalty and retention

Education

BA - Art History

The University of Kansas
Overland Park, Kansas
05.2024

Associate Degree - Communication Design

Johnson County Community College
05.2004

Skills

  • Event Planning and execution
  • Market management
  • Project Management
  • Written and verbal communication skills
  • Customer portfolio management
  • Organizational skills
  • Collaborative Mindset
  • Business Development

Hobbies and Interests

  • Photography
  • Reading
  • Art Collecting
  • Travel
  • Martial Arts
  • Baking
  • Running

Languages

French
Limited
Italian
Elementary

Timeline

Prestige Manager

Ulta Beauty
12.2017 - 11.2021

Clinique Counter Manager

Ulta Beauty
02.2017 - 12.2017

Clinique Consultant

Macy's
09.2012 - 02.2017

Taekwondo Instructor

ATA Karate for Kids
09.2012 - 02.2017

Associate Degree - Communication Design

Johnson County Community College

BA - Art History

The University of Kansas

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Christina Fotovich Doan