Christina Fotovich Doan
Lawrence,KS
Summary
Experienced and accomplished professional manager with a strong background in managing high-end client experiences and elevating brand prestige. Proven track record of leading successful initiatives to enhance client satisfaction and foster loyalty. Demonstrated expertise in team leadership and strategic planning, ensuring seamless adaptation to changing needs and consistently driving success and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Prestige Manager
Ulta Beauty
Overland Park, United States
12.2017 - 11.2021
- Led prestige category growth at Ulta Beauty
- Directed high-performing team for top-line sales
- Accountable for all prestige business aspects
- Elevated store revenue by leading high-end beauty sales and strategic in-store events
- Analyzed financial reports to enhance operational efficiency and meet fiscal objectives
- Mentored and developed staff with tools and resources to optimize performance and service
- Streamlined store operations, ensuring compliance and process adherence for peak performance
- Optimized financial strategies, increasing prestige sales efficiency
Clinique Counter Manager
Ulta Beauty
Overland Park, United States
02.2017 - 12.2017
- Leveraged strong vendor relationships to participate in required trainings and execute in-store events
- Consistently met or exceeded individual and team sales goals
- Exceeded sales targets by fostering strong customer relations and executing promotional events
- Drove sales growth through strategic promotional activities and client engagement
- Uphold high standards in merchandise and demo station upkeep, enhancing store appeal
- Cultivated a robust client network, contributing to sustained sales excellence
- Partnered effectively with vendors for training, boosting team performance and knowledge
Clinique Consultant
Macy's
09.2012 - 02.2017
- Established and maintained high customer service standards, exceeding sales targets for assigned lines
- Built and nurtured strong customer relationships, contributing to a growing preferred customer list
- Exceeded individual sales and client goals, supporting team objectives
- Maintained strong vendor relationships through active participation in required trainings and in-store events
- Maintained high store standards, ensuring product and tester quality compliance
- Initiated client retention strategies that increased customer base significantly
- Provided expert skincare consultations, enhancing client satisfaction and loyalty
- Led promotional events, boosting brand engagement and exceeding sales goals
- Drove 20% growth in customer retention through strategic client engagement initiatives
- Implemented novel sales techniques that heightened brand visibility and market penetration
Taekwondo Instructor
ATA Karate for Kids
Overland Park, United States
09.2012 - 02.2017
- Instructed Taekwondo at ATA Karate for Kids, fostering discipline and fitness in students
- Established a high standard of service, exceeding sales targets
- Cultivated robust relationships with customers, enhancing loyalty and retention
Education
BA - Art History
The University of Kansas
Overland Park, Kansas, United States05.2024
Associate Degree - Communication Design
Johnson County Community College
Overland Park05.2004
Skills
- Event Planning and execution
- Market management
- Project Management
- Written and verbal communication skills
- Customer portfolio management
- Organizational skills
- Collaborative Mindset
- Business Development
Accomplishments
Snowflake SnowPro Associate: Platform Certifi
Certification
Snowflake SnowPro Associate: Platform Certification
Certified National Pharmaceutical Representative Certification
Languages
French - Limited
Italian - Elementary
Interests
Photography, Reading, Art Collecting, Travel, Martial Arts
Timeline
Prestige Manager
Ulta Beauty
12.2017 - 11.2021
Clinique Counter Manager
Ulta Beauty
02.2017 - 12.2017
Clinique Consultant
Macy's
09.2012 - 02.2017
Taekwondo Instructor
ATA Karate for Kids
09.2012 - 02.2017
Associate Degree - Communication Design
Johnson County Community College
BA - Art History
The University of Kansas
Websites, Portfolios, Profiles
www.linkedin.com/in/christina-fotovich-doan-79b1a85a