Christina Fowle
Louisville,KY
Summary
Customer Service Professional experienced in enhancing customer interactions and delivering effective service solutions. Achieved high levels of customer satisfaction through conflict resolution, communication, and problem-solving skills. Focused on fostering team collaboration and adapting to changing needs while consistently meeting organizational goals.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Merchandiser
National Garden Service
Louisville, KY
01.2026 - 08.2026
- Arranged plants and seasonal products according to planograms and store standards.
- Restocked garden merchandise to maintain organized, shoppable sales displays.
- Watered and maintained live plant inventory to support product quality.
- Replaced damaged or missing signage to keep pricing and product details accurate.
- Rotated stock to reduce shrink and present fresh merchandise to customers.
- Inspected product condition and removed unsellable items from sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Customer Service Representative
Williams Magical Garden Center
Naples, FL
11.2020 - 09.2025
- Resolved service issues promptly, maintaining courteous communication across phone, email, and in-person channels.
- Assisted customers with plant care guidance, product selection, and order questions.
- Processed sales transactions accurately using point-of-sale systems and cash handling procedures.
- Scheduled special orders, curbside pickups, and delivery requests with attention to customer preferences.
- Provided supportive care to live goods, including watering, fertilization and pest control.
- Coordinated with sales and greenhouse teams to support smooth customer service operations.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Case Manager – ESRD/Dialysis
Centers for Dialysis Care
Cleveland, OH
01.2016 - 10.2019
- Oversaw comprehensive care plans for patients with end-stage renal disease in a clinical setting.
- Coordinated appointments, completed prior authorizations, reviewed lab results, and reconciled medications to optimize patient care.
- Provided chronic disease and medication education.
- Identified and addressed barriers to patient care with the goal of preventing readmission.
- Advocated for seamless continuity of care among healthcare providers to enhance patient outcomes.
Liver Transplant Coordinator
University Hospitals Medical Center
Cleveland, OH
09.2010 - 06.2015
- Coordinated multidisciplinary care for high-risk liver transplant candidates to ensure comprehensive treatment and support.
- Supported patients through all phases of transplant
- Provided education on chronic liver disease, medication adherence and the transplant process.
- Conducted assessments including mental health, substance use, and housing stability.
- Educated patients on chronic liver disease, medication adherence, and the transplant process to empower them in managing their health.
- Coordinated transplant evaluations, scheduling diagnostics and consultations across multidisciplinary care teams.
- Documented patient status, test results, and care plans in electronic medical records.
- Educated patients and families on transplant process, requirements, and follow-up expectations.
- Communicated with physicians, surgeons, nurses, and social workers to align care coordination.
Home Care Registered Nurse
Cardinal Home Health
Mentor, OH
01.2008 - 06.2010
- Conducted in-home assessments, provided wound care, and managed medications to ensure comprehensive patient support.
- Provided culturally competent, patient-centered care.
- Assessed unmet social needs and coordinated community referrals to enhance patient access to essential services.
- Exhibited independence and adaptability in diverse home environments to effectively address unique patient needs.
- Performed comprehensive home health assessments and updated individualized care plans
Education
Associate of Applied Science - Nursing
Lakeland Community College
Kirtland, OH01-1994
Skills
- Merchandise Organization
- Customer Engagement
- Product Assessment
- Relationship Building
- Inventory Management
- Interdisciplinary teamwork
- Documentation management
- Time management
- Record keeping
- Records management
- Client relations
- Critical thinking
- Customer Relations
- Issue Resolution
Certification
- Licensed RN
- ServSafe Manager Food safety certification
Timeline
Merchandiser
National Garden Service
01.2026 - 08.2026
Customer Service Representative
Williams Magical Garden Center
11.2020 - 09.2025
Case Manager – ESRD/Dialysis
Centers for Dialysis Care
01.2016 - 10.2019
Liver Transplant Coordinator
University Hospitals Medical Center
09.2010 - 06.2015
Home Care Registered Nurse
Cardinal Home Health
01.2008 - 06.2010
Associate of Applied Science - Nursing
Lakeland Community College
Personal Information
Title: RN