Christina Fratto

• Manage approximately $2 million in active work orders, overseeing timelines, issue resolution, and coordination between internal teams, customers, and suppliers.

• Partner directly with executive leadership to identify product defect trends, lead root-cause investigations, and coordinate corrective action initiatives with domestic and international manufacturing partners.

• Lead multiple operational workstreams simultaneously, analyzing data, resolving discrepancies, and driving improvements across product, inventory, and claims processes.

• Manage chargeback and quality assurance programs related to product defects and inventory loss, ensuring products consistently meet company standards and supporting accurate financial reporting.

• Serve as the primary point of contact for certified dealers nationwide, overseeing order fulfillment, freight coordination, account management, and end-to-end issue resolution.

• Developed and implemented a parts tracking and inventory management system, improving inventory visibility, streamlining claims fulfillment, and increasing operational efficiency.

• Led daily store operations including opening and closing procedures, ensuring operational readiness, compliance, and a consistent high-quality customer experience.
• Managed end-to-end customer onboarding by creating new accounts, enrolling customers in promotional programs, and providing consultative guidance tailored to individual health and wellness needs.
• Partnered with district leadership through recurring performance and strategy calls to analyze sales metrics, refine promotional execution, and implement store initiatives focused on revenue growth and operational efficiency.
• Executed merchandising and store layout adjustments to improve product visibility, optimize customer flow, and maintain corporate presentation standards.
• Drove private-label product sales through strategic upselling and customer education to maximize store profitability.
• Consistently contributed to and exceeded weekly sales targets of $1K per week, helping the store generate approximately $52K in annual revenue

• Organized and maintained documentation for business operations, licensed professionals, and clients to ensure accuracy and compliance.
• Managed client database interactions, scheduling follow-ups and coordinating appointments to streamline documentation processes.
• Collected and verified client records and background information to support business processes and ensure timely service completion.
• Supported day-to-day operational needs including hands-on tasks, facility upkeep, and on-the-spot problem solving to maintain workflow efficiency.