Christina Freda
Bloomfield,NJ
Summary
Detail-oriented fraud prevention supervisor with over ten years of experience working in the fraud prevention field. Proven track record in analyzing complex data, identifying fraudulent activities and implementing effective risk management strategies. Ready and able to tackle new challenges and learn new skills.
Overview
12
12
years of professional experience
Work History
Supervisor, Card Administration
Valley Bank
02.2024 - Current
- Oversaw daily operations ensuring compliance with banking regulations and policies.
- Was part of a team that designed and implemented a new dispute tracking system that has allowed for greater efficiency and accuracy in the processing of Regulation E claims.
- Trained and continues to support an offshore team of 8 people who are responsible for processing Regulation E claims.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Developed and conducted training sessions on new banking software for team proficiency.
- Provides feedback to manager regarding fraud trends, issues, training needs, etc.; facilitates new training and cross training
- Responsible for the day-to-day activities of fraud investigators on the team
- Responsible for the collection and reporting of monthly and quarterly fraud statistics used by upper management to evaluate the team's productivity.
Team Lead, Card Services
Valley Bank
02.2022 - 02.2024
- Led a team of 4 people in achieving operational efficiency through streamlined processes and enhanced communication.
- Oversaw daily operations, ensuring compliance with banking regulations and internal policies.
- Participated in Valley's conversion to a different processor and assisted management in the development of the claims processing procedures on the new platform as well as the processing of chargebacks.
- Continued to identify fraud trends and adjust VISA rules to accordingly to prevent further losses due to fraud.
- Continued to reconcile the daily fraud GL, making sure that it is in proof, and processed monthly write-offs for both credit cards and debit cards.
Bankcard Security CSR
Valley Bank
06.2014 - 02.2022
- Reviewed and analyzed fraud queues to determine the validity of a transaction and attempted contact with the cardholder if contact was warranted.
- Identified fraud trends and adjusted VISA rules address the trend and prevent any further losses.
- Worked debit card claims within the required timeframes to ensure compliance with Regulation E.
- Processed chargebacks on both VISA and TSYS in an attempt to recover funds from merchants and to minimize financial losses due to fraud.
- Reconciled the daily fraud GL to make sure that it was in proof and processed monthly write offs.
Education
Bachelor of Arts - International Criminal Justice
John Jay College of Criminal Justice
New York, NY05.2008
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Complex Problem-solving
- Attention to detail
- Strong PC skills (Microsoft Word, Microsoft Excel, etc)
- Strong ability to identify fraud trends and use that knowledge to apply to fraud prevention rules to limit losses
Timeline
Supervisor, Card Administration
Valley Bank
02.2024 - Current
Team Lead, Card Services
Valley Bank
02.2022 - 02.2024
Bankcard Security CSR
Valley Bank
06.2014 - 02.2022
Bachelor of Arts - International Criminal Justice
John Jay College of Criminal Justice