Christina Fujii
Oceanside
Summary
Dedicated customer service professional with expertise in creating reservations and tracking luggage to enhance passenger satisfaction. Proven ability to communicate effectively with diverse clientele and manage multiple tasks in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Customer Service Agent
Delta Airlines
LaGuardia Airport
12.2012 - 06.2026
- Tracked and located luggage for passengers, enhancing overall customer satisfaction
- Created reservations by directly communicating with customers and assessing their needs
- Provided accurate information to customers and employees regarding flights, luggage, and travel policies
- Direct customers and travelers both personally and make announcements
- Operated gates efficiently during boarding and deplaning processes. Ability to deplane aircraft, ensuring a prompt and safe boarding.
Cargo Customer Service Agent
Delta Airlines
Honolulu International Airport
08.2010 - 12.2012
- Utilized Delta Cargo Web Vision to streamline cargo operations and improve accuracy.
- Delivered exceptional customer service, fostering strong relationships with clients.
- Assisted customers with flight inquiries and booking modifications.
- Handled passenger issues and resolved complaints efficiently.
- Provided information on travel policies and regulations.
Customer Service Agent
Delta Airlines
John F. Kennedy Airport
04.2007 - 08.2010
- Create reservations through direct communication and assessment of customer needs
- Register customers using Delta Term computer applications
- Tracked and located luggage for passengers, enhancing overall customer satisfaction
- Directed customers and travelers in person and through announcements to ensure timely information delivery
- Provided accurate information to customers and team members regarding flights, luggage, and travel policies
- Meet and clear international flights; escort passengers to and through immigration
- Understood operations of airport gates to facilitate boarding procedures. Ability to deplane aircraft, ensuring a prompt and safe boarding.
- Create and prepare manifests for international flights
Education
General Equivalency Diploma -
City-AS School
New York, NY06-2002
Nassau Community College
Garden City, NYSkills
- Flight reservations
- Luggage tracking
- Customer inquiries
- Customer communication
- Conflict resolution
- Multitasking under time constraints
- Attention to detail
- Adaptability to change
Career Highlights Qualifications
- Built upon skills in customer service through work experience.
- Nineteen years of experience at Delta Airlines as a customer service agent.
- Refined time management techniques to assist clients and passengers.
- Improved communication skills and learned the value of being a team-player and team leader.
- Increased desire to continually grow professionally.
Affiliations
- Volunteered with Road to Home Rescue to help find foster and forever homes for dogs in their care. Three of whom I rescued myself. I am passionate about animal rights and advocacy.
Timeline
Customer Service Agent
Delta Airlines
12.2012 - 06.2026
Cargo Customer Service Agent
Delta Airlines
08.2010 - 12.2012
Customer Service Agent
Delta Airlines
04.2007 - 08.2010
General Equivalency Diploma -
City-AS School
Nassau Community College