Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Jernae Miller

Spirit Airlines Inc.
Las Vegas,NV
1
Certification
5
years of professional experience

Customer Service Representative experienced in enhancing customer satisfaction and resolving issues through effective communication and active listening. Contributed to safety protocols and customer loyalty by leveraging problem resolution and critical thinking skills. Collaborated within teams to deliver efficient service while adapting to changing needs and consistently achieving organizational goals.

Work History

Customer Service Representative

1 Year 5 Months
Spirit Airlines Inc. | 03.2024 - 08.2025
  • Resolved customer complaints promptly, ensuring adherence to company policies and procedures.
  • Assisted customers with flight bookings, cancellations, and inquiries to enhance satisfaction.
  • Provided information on flight schedules, baggage policies, and travel requirements for seamless travel experiences.

Unarmed Security Guard

3 Years 8 Months
Blue Knight Security | 05.2020 - 01.2024
  • Conducted regular patrols to identify security vulnerabilities and report incidents promptly.
  • Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
  • Trained new security personnel on operational procedures and emergency response protocols.
  • Maintained accurate logs of daily activities, incidents, and safety inspections for reporting purposes.

Education

Certificate of Completion - Nursing Education

Cerro Coso Community College | Ridgecrest, CA | 05-2027
  • Honor Roll {Spring Semester 2021}
  • Awarded {Certificate of Competency 2024}
  • Honor Roll {Fall Semester 2025}

Skills

Customer service
Problem resolution
Professional Communication
Data entry
Critical thinking
Flight reservations
Active listener
Professional communications
Safety Compliance

Certification

  • Security Guard Card
  • TAM Card

Timeline

Customer Service Representative

Spirit Airlines Inc.
03.2024 - 08.2025Read More

Unarmed Security Guard

Blue Knight Security
05.2020 - 01.2024Read More

Cerro Coso Community College

Certificate of Completion from Nursing Education
Read More
Jernae Miller