Summary
Overview
Work History
Education
Skills
Timeline
cropped
CHRISTINA GANN

CHRISTINA GANN

Laboratory Technologist
Denver,Colorado

Summary

Experienced Laboratory Technologist with 10+ years in Laboratory roles and 4 years in Technical Based Customer Service. Excellent reputation for being detailed orientated and adaptable. Possesses excellent verbal and written communication skills, works well in a dynamic, cross functional environment, with great versatility.

Overview

16
16
years of professional experience

Work History

Technical Service Scientist

Randstad-MilliporeSigma
01.2023 - 04.2024
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Reduced response time with effective communication skills, ensuring Pharmaceutical and BioPharma customers received prompt assistance.
  • Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
  • Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
  • Implemented feedback mechanisms to gather valuable insights from clients, resulting in continuous service improvement.
  • Assisted in the development of internal knowledge base articles to expedite issue resolution for both peers and customers.
  • Served as a subject matter expert within the team for specific technologies or products, sharing knowledge with colleagues when needed.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Researched product and issue resolution tactics to address customer concerns.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Participated in ongoing professional development activities to stay current with industry best practices and emerging technologies, ensuring the delivery of cutting-edge support services.
  • Identified opportunities for process optimization within the technical support department, leading to increased effectiveness and efficiency.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

Lead Microbiology Analyst

Rm3 Labs
12.2021 - 06.2022
  • Aseptically splitting samples for Microbial assays.
  • Delegate testing responsibilities to Microbiology team
  • Aseptically plated cannabis samples for Total Yeast and Mold testing
  • Managed inventory and ordering of testing and lab supplies
  • Performed qPCR analysis on cannabis samples analyzing Salmonella and E-coli microbial contamination
  • Managed Microbiology teams schedule and daily task list
  • Making DNA standards using CRM DNA for use in qPCR testing
  • Research and Development for new assays such as Aspergillus testing
  • Conduct team meetings and team building
  • Reviewed and authorized results for Microbiology department
  • Managed supply chain through list of approved vendors
  • Performed DNA extraction and purification on cannabis matrices
  • Lot tested media and reagents
  • Assisted Quality director in CAPA root cause analysis for correction and preventative actions
  • Assisted in interviewing and hiring of candidates for Microbiology department

Technical Support Specialist

Task Us
01.2018 - 07.2021
  • Providing Customer/Technical support via Phone, Email and Chat through Zendesk for start-up Television streaming service.
  • Performed quality checks on escalations
  • Expert level troubleshooting of video streaming platforms Roku, iOS, Mac, PC/Web, Fire TV, Apple TV and Android.
  • Built and presented escalation training materials for 30 agents
  • Investigated reproducibility of bugs reported
  • Wrote detailed bug reports using Jira software for engineers and developers
  • Tracked trends on video player and account issues and alerted engineers of potential problems with new releases and updates
  • Researched and developed new troubleshooting techniques
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Developed and tested new product offerings prior to release to assist development team in bug identification
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Patiently walked individuals through basic troubleshooting tasks

Laboratory Director/Quality Control Manager

Monster Vape
01.2013 - 01.2017
  • Managed all department staffing
  • Conducted interviews and completed employee reviews bi-annually
  • Authored all Standard Operating Procedures
  • Implemented and programmed Quality Management System: Instant GMP
  • Conducted testing and review for quality control
  • Trained 6 Laboratory Technicians on equipment
  • Ordered supplies and managed all inventory
  • Conducted Bi-Annual Cost analysis of all in-house production
  • Managed chain of custody for all materials for production
  • Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
  • Directed team performance, managed schedules and optimized workflow to maximize productivity
  • Kept laboratory in line with facility and regulatory compliance requirements

Laboratory Technologist III

QualTex Laboratories
01.2008 - 01.2013
  • Conducted quality control checks, calibration and technical troubleshooting of hematology analyzer
  • Followed laboratory guidelines for handling biological specimens
  • Applied knowledge of microbiology, chemistry and hematology daily
  • Performed validations and aided in writing of standard operating procedures
  • Trained 20 lab technologists on equipment operation at two facilities
  • Submitted first review of batch reports
  • Recorded control values from technical instruments to maintain reliability and validity of test results
  • Performed and documented hematological and chemical examinations on blood and other body fluids for detection and identification of communicable and other diseases.
  • Prepared and validated buffers and in-house reagents, calibrators and controls in advance of laboratory testing and analysis orders.

Education

Bachelor of Science - Biology

Schreiner University
Kerrville, TX
05.2006

Skills

  • Quality Control
  • Laboratory Testing
  • Verbal and Written Communication
  • Aseptic techniques and procedures
  • Cross-Functional Communication
  • Critical Thinking
  • Lab result evaluation
  • Training Materials Development
  • Attention to Detail
  • Customer Service
  • Technical Troubleshooting
  • Remote Support

Timeline

Technical Service Scientist

Randstad-MilliporeSigma
01.2023 - 04.2024

Lead Microbiology Analyst

Rm3 Labs
12.2021 - 06.2022

Technical Support Specialist

Task Us
01.2018 - 07.2021

Laboratory Director/Quality Control Manager

Monster Vape
01.2013 - 01.2017

Laboratory Technologist III

QualTex Laboratories
01.2008 - 01.2013

Bachelor of Science - Biology

Schreiner University

Similar Profiles

CREATE PROFILE
CHRISTINA GANNLaboratory Technologist