Christina Garcia
Magna
Summary
To obtain a position where I can maximize my organizational skills in a challenging environment, thus achieving a high degree of work efficiency.
Detail-oriented individual with exceptional communication. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Senior Verifier
Byram Healthcare
03.2014 - Current
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Reduced turnaround time for verification tasks by prioritizing workload and managing resources effectively.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.
Customer Service
Sentry Credit Reporting
03.2012 - 06.2013
- Answered incoming telephone calls by addressing customer inquiries, solving problems and providing excellent customer service skills.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.
- Monthly follow up with customers on their cases.
Customer Service
ACS
09.2011 - 03.2012
- Inbound calls on customer inquiries, problem solving and new product information.
- Up selling on most current products with details.
- Directed calls to appropriate individuals or departments.
- Resolved customer’s issues calmly and empathized their situation.
Customer Service
Zurchers
09.2010 - 07.2011
- Greeted customers in a professional manner. Assisted with their needs and wants.
- Restocked inventory on a daily basis.
- Maintained cleanliness of stock room and production floor.
- Monitored cash drawers in multiple stations to ensure adequate cash supply.
- Answered customer questions regarding merchandise and pricing.
Education
Trade School - Aesthetics
Nima Institute
West Valley City, UT04-2024
Skills
- Exceptional communication skills
- Excellent attention to details
- Quick learner
- Great customer service skills
- Highly Dependable
- Stress Tolerant
- 77 WPM
- Proficient in MS office
Timeline
Senior Verifier
Byram Healthcare
03.2014 - Current
Customer Service
Sentry Credit Reporting
03.2012 - 06.2013
Customer Service
ACS
09.2011 - 03.2012
Customer Service
Zurchers
09.2010 - 07.2011
Trade School - Aesthetics
Nima Institute
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