Christina Gardner
Wilburton
Summary
Assists internal and external customers with moderately complex issues related to insurance matters. Delivers exceptional service while proactively seeking feasible solutions within compliance and legal requirements. Communicates with customers via multiple channels while navigating multiple systems and platforms.
Overview
17
17
years of professional experience
Work History
Agent Support Specialist
Farmers Insurance
Wilburton, OK
12.2008 - 03.2026
- Provided support to agents through effective communication and problem-solving strategies.
- Managed agent inquiries using Salesforce to ensure timely resolution of issues.
- Developed training materials for onboarding new agents, enhancing their understanding of processes.
- Collaborated with cross-functional teams to streamline workflows and improve operational efficiency.
Education
Bachelor of Science - Liberal Studies
Montana State University
Montana05-2000
Bachelor of Science - Paralegal Studies
Kaplan University
Davenport, IA05-2015
Master of Science - Legal Studies
Purdue University Global
West Lafayette, IN05-2018
Skills
- Demonstrated customer service skills
- Strong verbal communication and listening skills
- Demonstrated written communication skills
- Demonstrated analytical skills
- Demonstrated problem solving skills
- Demonstrates excellent judgment and decision making skills
- Friendly and service-oriented
- Maintains a high degree of professionalism
- Excellent organizational skills
- Highly thorough and dependable
- Possesses flexibility to work in a fast paced, dynamic environment
- Possesses strong technical aptitude Basic computer skills with ability to navigate multiple systems simultaneously Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
- Stress tolerance
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all functions, physical demands and skills required of personnel so classified.
Timeline
Agent Support Specialist
Farmers Insurance
12.2008 - 03.2026
Bachelor of Science - Liberal Studies
Montana State University
Bachelor of Science - Paralegal Studies
Kaplan University
Master of Science - Legal Studies
Purdue University Global