Greg Hatten
University Hts,OH
Summary
Well-qualified Agent Support Specialist with proven success in improving Customer Satisfaction and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
Work History
Agent Support Specialist
Current Lighting
2005.03 - 2023.10
- Managed all aspects of Customer Orders to ensure that they are processed and deliver in a timely manner.
- Communicated with agents and Distributors to understand overall needs and preferences.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Business Administration And Management
Erie Community College
Buffalo, NY05.1982
Skills
- Customer Service
- Account Management
- Product Sales
- Customer Relations
- Product Knowledge
Timeline
Agent Support Specialist
Current Lighting
2005.03 - 2023.10
No Degree - Business Administration And Management
Erie Community College
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