ITEVIA KEMP
Jackson,MS
Summary
Well-rounded professional with healthcare, management, and customer service experience. Able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Follow policies, procedures, and guidelines to assure consistent quality. Maintain and ensure patient privacy and confidentiality. Customer service skills necessary to communicate effectively with patients and healthcare providers. Strong organizational and time management skills with ability to establish priorities to meet timelines. Lead by example and set high standards for performance. Microsoft Office Applications-Word, Excel, and PowerPoint.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Agent Support Specialist
FirstSource Molina Healthcare
07.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted members with ID cards.
- Assisted with prior authorizations.
- Contacted providers directly for NPI numbers.
- Organized and detail-oriented with strong work ethic.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Patient Care Assistant/Home Health Aide
Priority One Health Care
01.2022 - 07.2022
- Maintain safe, secure, and healthy environment.
- Take blood pressure readings and assist with activities of daily living personal hygiene, mobility, and feeding.
- Handle light housekeeping duties, prepare meals, and run errands
- Complete daily logs documenting patient condition and activities and any changes to patient care plan
- Ensure confidentiality and privacy standards of protected health information.
- Supported needs of 100 + residents under long-term care.
Shift Manager/ Customer Service
McDonalds
08.2018 - 09.2021
- Managed daily operations, supervised team members, trained employees, answered incoming calls, keep food costs down, and audit food safety for compliance with standards.
- Evaluated employee job performance and conformance to regulations.
- Recruited, interviewed, and selected new employees.
- Trained employees in job duties and interpreted and communicated work procedures and policies to staff.
- Resolved customer complaints and answered customer questions.
- Supervised work of employees to ensure adherence to quality standards, deadlines, and proper procedures, and corrected errors and problems.
Homemaker
Stay-at-Home
10.2016 - 08.2018
- Ensured household duties were completed in timely manner and managed household budget.
- Coordinated medical care, meals, and social activities.
- Remained deadline oriented and reliable while adjusting priorities and managing time wisely.
- Self-motivated, with strong sense of personal responsibility.
Truck Service Assistant
Petro Travel Center
10.2016 - 08.2018
- Assisted Professional Drivers who utilize Reserve-it Parking Program with arrival, parking, and information.
- Entered and updated driver information in system
- Followed safety guidelines and reported potentially unsafe situations caused by employees and customers
- Maintained parking lot and fuel island cleanliness and adhered to guidelines for customer service.
Education
Certified - Healthcare
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Medical Terminology
- Medical Records
- HIPAA Compliance Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Data Entry
- Patient Registration
- Medical Administration
Key Qualifications
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid
- Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
Certification
- 2022 Ultimate Medical Academy- HIPAA Essentials for Healthcare Professionals Certificate
Languages
English
Full Professional
Timeline
Agent Support Specialist
FirstSource Molina Healthcare
07.2022 - Current
Patient Care Assistant/Home Health Aide
Priority One Health Care
01.2022 - 07.2022
Shift Manager/ Customer Service
McDonalds
08.2018 - 09.2021
Homemaker
Stay-at-Home
10.2016 - 08.2018
Truck Service Assistant
Petro Travel Center
10.2016 - 08.2018
Certified - Healthcare
Ultimate Medical Academy - Clearwater
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