Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Williams

Crestview,FL

Summary

Accommodating Customer Support Specialist with a documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

19
19
years of professional experience

Work History

Internet Order Support Agent

Iqor
Crestview , FL
12.2021 - Current
  • Developed knowledge base articles for common support requests to be used as reference material.
  • Resolved customer inquiries promptly, ensuring satisfaction and understanding of the issue.
  • Maintained accurate records of customer interactions, documenting solutions and updates to existing issues.
  • Participated in team meetings and training sessions related to customer service topics.
  • Provided feedback on existing processes and suggested improvements where necessary.

Home Health Aide

HomeInstead
Fort Walton Beach, FL
12.2014 - 12.2021
  • Assisted with personal care activities, such as bathing, dressing, and grooming.
  • Provided companionship and monitored the health condition of clients.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Helped clients move in bed, stand, or walk using proper body mechanics techniques.
  • Administered medications as instructed by physician or nurse practitioner.
  • Reported any changes in the client's physical or emotional condition to the supervisor immediately.

Med Tech

Northview Community
Pensacola , FL
11.2011 - 12.2014
  • Monitored vital signs including temperature, pulse, respiration rate, and blood pressure.
  • Administered medications under physician direction following standard operating procedures.
  • Ensured that all laboratory documentation was accurate and up to date at all times.
  • Provided excellent patient support and care to patients and families.

Assisted Living Aide/ Med Tech

Pensacola Cluster
Pensacola , FL
05.2008 - 11.2011
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed care plan and directions to administer medications.
  • Engaged in activities with residents to stimulate physical and mental activity levels.
  • Monitored vital signs of residents regularly and reported any changes to the supervisor or nurse.
  • Promoted independence among residents by encouraging them to take part in self-care tasks when possible.

Outpatient Lab Registrar

HCA West Florida Hospital
Pensacola , FL
04.2006 - 05.2008
  • Registered patients for diagnostic appointments, surgeries, and medical consultations using an electronic health record system.
  • Proofread documents carefully to check the accuracy and completeness of all paperwork.
  • Filing, verifying insurance, and uploading photo IDs for verification.
  • I would input ICD-9/CPT codes per diagnosis for billing.

Education

High School Diploma -

Booker T. Washington High School
Pensacola, FL
05-2004

Skills

  • Software troubleshooting
  • Complaint Handling
  • Friendly, Positive Attitude
  • Computer Proficiency
  • Time management abilities
  • Reliability
  • Data Collection
  • Organizational Skills

Timeline

Internet Order Support Agent

Iqor
12.2021 - Current

Home Health Aide

HomeInstead
12.2014 - 12.2021

Med Tech

Northview Community
11.2011 - 12.2014

Assisted Living Aide/ Med Tech

Pensacola Cluster
05.2008 - 11.2011

Outpatient Lab Registrar

HCA West Florida Hospital
04.2006 - 05.2008

High School Diploma -

Booker T. Washington High School

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Veronica Williams