Christina Gilbertson
Puyallup,WA
Summary
Dynamic and customer-focused Grocery Associate with experience at Amazon Fresh, recognized for enhancing customer satisfaction through exceptional service and efficient inventory management. Proven skills in teamwork and cash handling, consistently maintaining a clean and organized environment while training new employees to foster a collaborative atmosphere.
Overview
3
3
years of professional experience
Work History
Grocery Associate
Amazon Fresh
Federal Way, WA
09.2023 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Operated point-of-sale systems efficiently, ensuring smooth transaction processing.
- Collaborated with team members to streamline store operations and improve workflow efficiency.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Pleasantly greeted customers and provided prompt and courteous service.
- Trained new employees on store procedures, policies, and best practices, fostering a productive work environment for all team members.
- Ensured a well-stocked store by consistently replenishing shelves with fresh merchandise.
- Handled customer inquiries in a timely manner, addressing concerns and providing helpful solutions.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
- Scanned, processed and counted inventory, reporting product ordering and shipping discrepancies to department manager.
- Maintained cleanliness and organization of aisles, promoting a pleasant shopping experience for customers.
Cashier
Safeway
Federal Way, WA
09.2022 - 11.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Managed cash register operations, ensuring proper cash handling procedures were followed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
Thomas Jefferson High School
Auburn, WA06.2013
Skills
- Punctuality
- Shelf stocking
- Cleanliness maintenance
- Product rotation
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Excellent communication
- Customer service-focused
- Stocking shelves
- Assisting customers
- Merchandise stocking
- Retail sales
- Grocery bagging skills
- Cashier experience
- Product facing
Timeline
Grocery Associate
Amazon Fresh
09.2023 - Current
Cashier
Safeway
09.2022 - 11.2022
Thomas Jefferson High School