Christina Medrano
La Verne,CA
Summary
I am capable of interfacing with team members of all levels, utilizing strong communication, organizational and problem- solving skills. Over 18 years of high context Customer Service experience. I apply confidence and experience to ensure that all company policies and procedures are met. I can manage complex situations with attention to detail while successfully meeting deadlines.
Overview
16
16
years of professional experience
Work History
Substitute Clerk
Upland Unified School District
07.2023 - Current
- Work closely with all department staff members as support.
- Update and process logs for SPED department, including SPED transportation, communicated with families confirming all students, grade and school schedules for 23-24 school year using Aeries system.
- Outbound/inbound calls, assisting with record requests, scanning documents using Viatron & SEIS systems.
- Managed Directors calendar and set up meetings.
- Collaborated with Coordinators and Secretaries.
- Assisted in training material and supported School District with Job fair.
Loan Processor
Jet Direct Mortgage
04.2021 - 10.2022
- Process Conventional, FHA, VA, CalHFA, 2nd Mortgages
- Review and verify borrower’s income, credit report, employment histories, property appraisals and title insurance information to prepare applications for submission.
- Ensure compliance with company policies, underwriting guidelines, and lending- program requirements.
- Prioritize and monitor daily workflow to ensure all loans timeline expectations.
- Coordinate loan closing with customers, loan agents, escrow & title.
ACH Processor II
Citizens Business Bank
09.2019 - 04.2021
- Review ACH Files originated and received to ensure all have been received and processed through the bank system.
- Process transactions related to ACH functions including adjustments, returns, reversals, notification of change (NOC), alerts and renewals.
- Research and resolve any "unknown companies" as applicable to ensure database is updated appropriately.
- Provide support and address Customer and associate inquiries/issues related to ACH functions.
Loan Processor
Home Funding Corporation
02.2019 - 09.2019
- Process Conventional, FHA, VA, CalHFA, 2nd Mortgages
- Review and verify borrower’s income, credit report, employment histories, property appraisals and title insurance information to prepare applications for submission.
- Ensure compliance with company policies, underwriting guidelines, and lending- program requirements.
- Prioritize and monitor daily workflow to ensure all loans timeline expectations.
- Coordinate loan closing with customers, loan agents, escrow & title.
Senior Loan Processor
Dignified Home Loans/ HLC Team
11.2014 - 08.2018
- Process Jumbo, Conventional, FHA, VA, CalHFA, 2nd mortgages, and Home Equity lines of credit
- Calculates income for all types of borrowers such as W-2 wage earners, Retirement and Self-employment
- Communicates with customers, loans agents, underwriters, and all other third parties that are involved in the transaction.
- Responsible for reviewing, requesting and verifying all loan documentation and prepare for submission.
- Prioritize and monitor daily workflow to ensure all loans timeline expectations.
- Coordinate loan closing with customers, loan agents, escrow & title companies.
Senior Loan Processor
Majestic Home Loan
02.2012 - 01.2014
- Process Conventional, FHA, VA, CalHFA, 2nd Mortgages Review and verify borrower’s income, credit report, employment histories, property appraisals and title insurance information to prepare applications for submission.
- Ensure compliance with company policies, underwriting guidelines, and lending- program requirements.
Service Coordinator/ Warranty Administrator
Mercedes Benz Of Scottsdale Arizona
10.2007 - 01.2012
- Processed Mercedes Benz and all other third-party warranty transactions for coverage and payment.
- Billing and accounts receivable.
Education
Certificate/Mortgage Underwriting -
American School of Underwriting
Covina2005
Skills
- Microsoft Office Suite/Google Docs & Sheets
- Internet, E-mail/Instant Message
- Operate Keyboard Equipment/Printers Copy Fax Machines, Digital Phone Systems
- Billing and Invoicing
- Confidential Data Protection
- Data Entry and 10-Key
- Meeting Support
- Telephone Etiquette
- CPR/First Aid, AED
Timeline
Substitute Clerk
Upland Unified School District
07.2023 - Current
Loan Processor
Jet Direct Mortgage
04.2021 - 10.2022
ACH Processor II
Citizens Business Bank
09.2019 - 04.2021
Loan Processor
Home Funding Corporation
02.2019 - 09.2019
Senior Loan Processor
Dignified Home Loans/ HLC Team
11.2014 - 08.2018
Senior Loan Processor
Majestic Home Loan
02.2012 - 01.2014
Service Coordinator/ Warranty Administrator
Mercedes Benz Of Scottsdale Arizona
10.2007 - 01.2012
Certificate/Mortgage Underwriting -
American School of Underwriting
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