Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Gonzales

Magalia,CA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Asset Protection Manager

Walmart
03.2009 - Current
  • Wrote reports for internal and external crime, burglary, or theft.
  • Reviewed and updated store security policies and procedures.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Monitored paperwork procedures to prevent error-related losses.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Controlled reduction of loss inventory by protecting company assets.
  • Built cross-functional relationships with business partners to reduce losses.
  • Reviewed tracking system information to uncover and successfully pursue over $389.000 in overcharged claims.
  • Coordinated with legal team to draft contracts and legal documents.
  • Participated in securing special projects to aid division with better practice delivery.
  • Achieved 7.54% security increase by implementing customer and associate safety protocols.
  • Created and maintained records of security incidents and investigations.
  • Monitored store surveillance cameras to detect suspicious behavior.
  • Performed thorough cash audits and deposit investigations.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Installed and maintained covert security equipment.
  • Skilled at working independently and collaboratively in a team environment

Claims Supervisor

Walmart
03.2009 - 10.2016
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
  • Optimized case management with establishment of best practices.
  • Built talented teams of 8 claims administrators dedicated to timely and compliant resolutions.
  • Cultivated productive relationships with stakeholders, facilitating claims lifecycle.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Designed and maintained financial models to identify and measure risks.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures
  • Optimized case management with establishment of best practices
  • Cultivated productive relationships with stakeholders, facilitating claims lifecycle
  • Documented and communicated timely claims information while supporting accurate outcomes
  • Gathered sensitive information to update customer profiles and help with appeals process
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients
  • Improved overall financial reporting by streamlining control processes and reporting structures
  • Determined proper course of action for claims processing

Operating Engineer

Operating Engineers Local 3
05.1997 - 06.2008
  • Moved materials around construction sites to work locations.
  • Graded and shaped land for building and finishing purposes.
  • Assisted construction personnel with specific job tasks.
  • Developed and maintained standardized operating procedures for numerous functions and tasks to streamline functional operations.
  • Completed walk-downs and on-site inspections during equipment installations and change management phases.
  • Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements.
  • Designed administrative and maintenance procedures to provide optimal service uptimes and minimize service disruptions.
  • Provided technical assistance during operational changes via both on-site support and remotely.
  • Performed operational design reviews to determine feasibility and budgetary impacts of new proposals.
  • Assessed work sites daily for potential hazards.
  • Made necessary adjustments to machinery for optimum performance.
  • Checked equipment performance and made necessary repairs.
  • Followed safety protocols while operating machinery.
  • Performed preventive maintenance to prolong life of equipment.
  • Monitored fuel, oil and water levels of heavy equipment.
  • Read blueprints and understood technical drawings.
  • Inspected and maintained heavy equipment used in construction projects.
  • Employed bulldozers, loaders and backhoes for construction projects.
  • Provided technical assistance to other workers on job site.
  • Loaded and unloaded construction materials on site.
  • Removed topsoil, vegetation, and rocks to grade earth to specifications.
  • Operated compactors to compact soil, asphalt and other materials.

Wood Machinist

Southcoast Lumber
02.2007 - 02.2008
  • Measured and cut materials in adherence to schematic drawings.
  • Completed general finish work and sanding.
  • Demonstrated in-depth knowledge of sanders, saws and routers.
  • Reviewed job specifications to determine necessary tools and materials.
  • Set up sawing machines to accurately cut materials to specified sizes and dimensions.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Cleared jams to keep equipment fully operational.
  • Monitored and inspected sawing machine operations to detect any malfunctions.
  • Monitored and adjusted the speed and cutting pressure of the machines to produce high-quality results.
  • Developed strategies to increase productivity and reduce waste.
  • Trained new employees to properly operate sawing machines and comply with safety protocols.
  • Set up and calibrated machinery to meet specific production requirements.

Education

Journeyman - Engineering

Operating Engineers Local #
Fresno, CA
08.2000

GED -

Kirby Job Corps
Malo, WA
09.1992

Skills

  • Mitigate Risk
  • Process Improvement Initiatives
  • Internal Audits
  • Proper Staffing
  • Profit Margins
  • Internal Rate of Return (IRR)
  • Regulatory Compliance
  • Interviews and interrogations
  • Cost reduction
  • Problem analysis and resolution
  • Fraudulent activities investigations
  • Clerical Support
  • Data Entry
  • Flexible and Adaptable

Certification

Certified Powerlifting Equipment Trainer.

Wicklander Certified interrogator.

Timeline

Asset Protection Manager

Walmart
03.2009 - Current

Claims Supervisor

Walmart
03.2009 - 10.2016

Wood Machinist

Southcoast Lumber
02.2007 - 02.2008

Operating Engineer

Operating Engineers Local 3
05.1997 - 06.2008

Journeyman - Engineering

Operating Engineers Local #

GED -

Kirby Job Corps

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Christina Gonzales