Christina Green
Youngstown,OH
Summary
Dynamic and results-oriented professional with a proven track record at Mercy Health Hospital, adept in patient registration and insurance verification. Excelled in enhancing patient satisfaction and reducing financial losses through effective problem-solving and customer service skills. Demonstrated ability to maintain HIPAA compliance while multitasking in fast-paced environments, contributing to streamlined operations and improved patient care.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Mercy Health Hospital
05.2022 - 12.2024
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Answered incoming calls, scheduled appointments and filed medical records.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Caregiver
Two Sisters Home
08.2015 - 12.2021
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Crew Team Member
McDonald’s
05.2011 - 12.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Greeted customers at drive-thru and took food orders.
- Recorded orders by answering customer questions and entering requests in system.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
East High School
Youngstown, OH06.2015
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
Timeline
Patient Access Representative
Mercy Health Hospital
05.2022 - 12.2024
Caregiver
Two Sisters Home
08.2015 - 12.2021
Crew Team Member
McDonald’s
05.2011 - 12.2015
East High School
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