Christina Gualario
Naples,FL
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
10
10
years of professional experience
Work History
Bar Manager
The Dunes
02.2019 - 07.2020
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained staff on cocktail preparation, customer service, and operational procedures.
- Developed and implemented inventory management processes to optimize stock levels.
- Created and executed promotional events to enhance customer engagement and experience.
- Collaborated with suppliers to negotiate pricing and secure quality beverage products.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
General Manager
Cirellas Italian Bistro And Sushi Bar
01.2017 - 02.2019
- Led operational strategies to enhance efficiency and productivity across all departments.
- Developed comprehensive training programs to improve team performance and service quality.
- Implemented cost-control measures that reduced overhead expenses without sacrificing quality.
- Streamlined inventory management processes, resulting in improved accuracy and reduced waste.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager
Lamoraga Naples
03.2014 - 12.2015
- Led team in executing high-quality service standards to enhance customer satisfaction.
- Developed training programs for new staff, improving onboarding efficiency and service delivery.
- Streamlined inventory management processes to minimize waste and optimize stock levels.
- Collaborated with management to implement promotional strategies that increased customer engagement.
- Managed vendor relationships, negotiating contracts to improve service quality and reduce costs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Office Manager
Handsome Harrys
01.2011 - 04.2014
- Managed office operations, ensuring smooth workflow and adherence to policies.
- Coordinated schedules and meetings for executives, optimizing time management.
- Oversaw inventory control, implementing efficient tracking systems for supplies.
- Developed training materials and conducted onboarding sessions for new staff.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Completed bi-weekly payroll for 100 employees.
Timeline
Bar Manager
The Dunes
02.2019 - 07.2020
General Manager
Cirellas Italian Bistro And Sushi Bar
01.2017 - 02.2019
Assistant Manager
Lamoraga Naples
03.2014 - 12.2015
Office Manager
Handsome Harrys
01.2011 - 04.2014