Christina Guardado
Ocoee,FL
Summary
Professional Secretary with over 10 years of experience managing daily administrative support tasks and operations in construction industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
20
20
years of professional experience
Work History
Secretary
G’z Concrete Finishers Inc.
2250 Laurel Blossom Circle Ocoee
10.2014 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Wellness Reservations Specialist
Carillon Management
09.2013 - 05.2016
- Remote/Call Center, Processed reservations taking sales opportunities on every call
- Maintained potential and current guest profile information
- Assisted current guest by selling future room accommodations and spa services
- Assisted with reservation inquiries and published rates
- Completed guests profile in the Opera System and used SpaSoft for accurate production reporting
- Ensured that guest notes were communicated through the POS system
- Maintained a high level of performance and sales productivity
- Promptly followed-up with guest’s inquiries and leads for 2nd chance bookings to drive sales.
Crew, Leader
Wendys Restaurant
Stanford, KY
01.2005 - 06.2009
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Customer Service Specialist
Esme Hotel
10.2011 - 09.2013
- Processed outbound calls and email correspondence to repeated guests to drive sales
- Ensured customer satisfaction on every inbound call
- Enhanced bookings by offering different room types and services
- Corresponded with different groups and travel agents to answer special requests for rooms and rates
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain function and organization of assigned work areas and equipment
- Assist with inputting weekend third party reservations such as internet and wholesale
- Tracked records of over-all achieved Quotes.)
Hostess/ BussTables , and Help Severs
Beef 'O' Brady's
Apopka, FL
06.2003 - 12.2005
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Rolled silver wear restock things as needed.
Education
Cosmetology Education
07.2016
Diploma -
08.2007
Skills
- Initiator, quick learner, self-starter and persuasive speaker
- Ability to respond to different types of characters
- Outstanding guest services and customer service skills
- Active listener with the ability to take charge
- Extremely assertive and detail oriented
- Ability to work under pressure in fast past environments
- Strong contact handling and follow-up skills
- Team player yet highly competitive
- High degree of problem-solving and multitasking
- Ability to effectively multi-task and prioritize
- Extremely organized with the aptitude to adapt
- Strong professionalism with great time management
- Ability to maximize sales while taking action in making sound decisions
- Flexible to change with strong knowledge of hospitality standards
- Organization
- Cash Drawer Management
- Bilingual in Spanish and English
- Order Placement
- Set Appointments
- Preparing Contracts
Timeline
Secretary - G’z Concrete Finishers Inc.
10.2014 - Current
Wellness Reservations Specialist - Carillon Management
09.2013 - 05.2016
Customer Service Specialist - Esme Hotel
10.2011 - 09.2013
Crew, Leader - Wendys Restaurant
01.2005 - 06.2009
Hostess/ BussTables , and Help Severs - Beef 'O' Brady's
06.2003 - 12.2005
Hair Design Institute - , Cosmetology Education
Lincoln Co High School - Diploma,