Summary
Overview
Work History
Education
Skills
Timeline

Christina Guardado

Ocoee,FL

Summary

Professional Secretary with over 10 years of experience managing daily administrative support tasks and operations in construction industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

20
20
years of professional experience

Work History

Secretary

G’z Concrete Finishers Inc.
10.2014 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Wellness Reservations Specialist

Carillon Management
09.2013 - 05.2016
  • Remote/Call Center, Processed reservations taking sales opportunities on every call
  • Maintained potential and current guest profile information
  • Assisted current guest by selling future room accommodations and spa services
  • Assisted with reservation inquiries and published rates
  • Completed guests profile in the Opera System and used SpaSoft for accurate production reporting
  • Ensured that guest notes were communicated through the POS system
  • Maintained a high level of performance and sales productivity
  • Promptly followed-up with guest’s inquiries and leads for 2nd chance bookings to drive sales.

Crew, Leader

Wendys Restaurant
01.2005 - 06.2009
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Customer Service Specialist

Esme Hotel
10.2011 - 09.2013
  • Processed outbound calls and email correspondence to repeated guests to drive sales
  • Ensured customer satisfaction on every inbound call
  • Enhanced bookings by offering different room types and services
  • Corresponded with different groups and travel agents to answer special requests for rooms and rates
  • Resolve guest complaints, ensuring guest satisfaction
  • Monitor and maintain function and organization of assigned work areas and equipment
  • Assist with inputting weekend third party reservations such as internet and wholesale
  • Tracked records of over-all achieved Quotes.)

Hostess/ BussTables , and Help Severs

Beef 'O' Brady's
06.2003 - 12.2005
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Rolled silver wear restock things as needed.

Education

Cosmetology Education

Hair Design Institute, Apopka, FL
07.2016

Diploma -

Lincoln Co High School, Stanford, KY
08.2007

Skills

  • Initiator, quick learner, self-starter and persuasive speaker
  • Ability to respond to different types of characters
  • Outstanding guest services and customer service skills
  • Active listener with the ability to take charge
  • Extremely assertive and detail oriented
  • Ability to work under pressure in fast past environments
  • Strong contact handling and follow-up skills
  • Team player yet highly competitive
  • High degree of problem-solving and multitasking
  • Ability to effectively multi-task and prioritize
  • Extremely organized with the aptitude to adapt
  • Strong professionalism with great time management
  • Ability to maximize sales while taking action in making sound decisions
  • Flexible to change with strong knowledge of hospitality standards
  • Organization
  • Cash Drawer Management
  • Bilingual in Spanish and English
  • Order Placement
  • Set Appointments
  • Preparing Contracts

Timeline

Secretary - G’z Concrete Finishers Inc.
10.2014 - Current
Wellness Reservations Specialist - Carillon Management
09.2013 - 05.2016
Customer Service Specialist - Esme Hotel
10.2011 - 09.2013
Crew, Leader - Wendys Restaurant
01.2005 - 06.2009
Hostess/ BussTables , and Help Severs - Beef 'O' Brady's
06.2003 - 12.2005
Hair Design Institute - , Cosmetology Education
Lincoln Co High School - Diploma,

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Christina Guardado