Christina Guin
Dallas,TX
Summary
Dynamic and results-oriented professional with extensive experience in security and customer service roles, notably with Metro One Loss Prevention. Excelled in stationary and electronic surveillance, identification verification, and conflict resolution, enhancing safety and customer satisfaction. Certified in first aid and CPR, adept at quick problem-solving and maintaining a calm demeanor in challenging situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Metro One Loss Prevention
Roanoke, TX
09.2023 - 01.2025
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Completed incident reports to record security or loss prevention incidents.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Reported safety hazards for remediation response.
- Provided escorts for visitors as needed throughout the facility.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Provided friendly and professional assistance to employees, visitors and customers.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Customer Service Representative
Walmart
Aubrey, TX
03.2019 - 07.2023
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided top quality control and eliminated downtime to maximize revenue.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Penn Foster
Scranton, PA09-2024
Some College (No Degree) - Dental Assistance
PCI Health Training Center
Dallas, TXSkills
- Visitor tracking
- Stationary surveillance
- Electronic surveillance
- Identification verification
- Premises patrol
- Access badge distribution
- Conflict resolution techniques
- Security guard license
- First aid and CPR certified
Certification
Level 2 Security License
References
References available upon request.
Timeline
Security Officer
Metro One Loss Prevention
09.2023 - 01.2025
Customer Service Representative
Walmart
03.2019 - 07.2023
High School Diploma -
Penn Foster
Some College (No Degree) - Dental Assistance
PCI Health Training Center
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