Christina Guzman Mirza
Dana Point,CA
Summary
I am a great team worker always maintaining a positive and professional work ethic. I am a quick learner and get things done. The goal is to always perform the best and provide quality patient care. I am responsible, respectful and always give it 100 percent. I am a dependable and courteous front desk team member with excellent customer service. I am organized and flexible with great performance in fast-paced, high-stress environments. I am highly motivated to work with patients, families and care teams easily and have good knowledge of healthcare services and levels of care.
Overview
7
7
years of professional experience
Work History
Patient Care Representative
South Coast Global Medical Inc.
08.2019 - 08.2021
- Screened patients for financial assistance and aided in preparing required funding documents.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Resolved problems with communication and billing to foster seamless services.
- Worked with patients and families to develop future plans and discuss care actions.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
Administrative Receptionist
R&L Associates, Real Estate Services
02.2010 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Associate of Science - Surgical Technology
American Career College
Ontario, CA07.2018
High School Diploma -
Saddleback High School
Santa Ana, CA05.2003
Skills
- Insurance Practices
- Account Management
- Quality Assurance
- Co-Payment Collection
- Patient Registration
- Verbal and Written Communication
- Medical Terminology
- Time Management
- Customer Service
- Appointment Confirmation
- Medical Billing
- Attention to Detail
- Critical Thinking Skills
- Medical Billing and Coding
- Bilingual in Spanish and English
- Documentation
Languages
Spanish
Full Professional
Additional Information
References :
Cecilia Ochoa: works in Specialty Restaurants Corporation and is An Account Payable Supervisor Phone Number : 714 884 9017
Rose Lopez: was my previous boss for R&L associates Real Estate Services Phone Number: 951 258 1147
Mayra Casas: co-worker at previous job at South Coast Global Medical Center Phone Number: 949 656 9892
Timeline
Patient Care Representative
South Coast Global Medical Inc.
08.2019 - 08.2021
Administrative Receptionist
R&L Associates, Real Estate Services
02.2010 - 05.2015
Associate of Science - Surgical Technology
American Career College
High School Diploma -
Saddleback High School
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