Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christina Hall

Sunrise,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

17
17
years of professional experience

Work History

Customer Service Supervisor

FlexShopper
Boca Raton, FL
05.2016 - 02.2023
  • Monitored phone calls to promote better service and provide feedback.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Resolved customer complaints or answered customers' questions.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.

Customer Service Representative

Alorica
Sunrise, FL
05.2013 - 03.2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Pharmacy Technician

1800Petmeds
Pompano Beach, FL
01.2006 - 02.2016
  • Prepared prescription transfers to other pharmacies.
  • Managed filing of prescriptions, both electronically and manually.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Received payment from customers and processed credit card transactions when necessary.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Education

High School Diploma -

Plantation High School
Plantation, FL
06-2002

Skills

  • Call Center Operations
  • Report Generation
  • Complaint Resolution
  • Team Development
  • Delegating Work
  • One Call Resolution
  • Performance Evaluations
  • Work Prioritization

Accomplishments

Awarded Employee of the Month several times at Flexshopper

Timeline

Customer Service Supervisor

FlexShopper
05.2016 - 02.2023

Customer Service Representative

Alorica
05.2013 - 03.2016

Pharmacy Technician

1800Petmeds
01.2006 - 02.2016

High School Diploma -

Plantation High School

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Christina Hall