Christina Harris
Columbus,OH
Summary
Highly self-motivated non-profit industry professional with ten plus years of experience performing key tasks such as, program management, data analysis, and relationship building. Strong interpersonal communication skills. A track record of being a community connector and essential teamwork strategist. Excellent technology skills including Microsoft Word, Excel, PowerPoint, and Outlook. Bachelor of Arts Degree in Psychology. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
13
13
years of professional experience
Work History
Program Specialist
COCIC – Franklin County Land Bank
05.2023 - Current
- Participate in the development and implementation of COCIC affordable housing initiatives
- Assist with external presentations and correspondence to customers, stakeholders, and community groups
- Enter data and assist with maintaining the COCLT program management database
- Prepare internal and external reports pertaining to program requirements
- Conduct file reviews as directed by management staff to ensure excellent quality control of client data
- Assist with COCLT orientation classes, homebuyer selection drawings, and meeting agendas
- Coordinate the COCLT Welcome Home Stewardship Program.
Program Manager
Goodwill Columbus
09.2022 - 04.2023
- Oversees program model and acts as main point of contact for Workforce Development and Business Services staff
- Plan services and design programs to meet program goals while adhering to legislative, regulatory, and fiscal constraints
- Responsible for program-wide discussions within the management team concerning any future program or policies
- Serve as leadership and development coach to support the performance and professional development of team members
- Identify process and program management improvement opportunities for assigned staff members
- Facilitate communication between team members and other Goodwill departments to promote quality services, provide consistent expectations, and ensure proper training for employees.
Lead Talent Development Specialist
Goodwill Columbus
11.2021 - 09.2022
- Provided leadership and supervision, make recommendations for hiring and dismissing employees, conduct performance appraisals, and provide regular feedback and guidance
- Implemented teamwork and priority setting strategies to increase team productivity and morale
- Maintained knowledge of the functional aspects of accounting departments, including accounts payable and accounts receivable to keep in line with program guidelines
- Identified performance or workflow challenges and work with the manager and other coordinators to resolve.
Talent Development Specialist
Goodwill Columbus
06.2019 - 11.2021
- Provided ongoing career counseling, development, and training opportunities to all qualitied job seekers enrolled in WIOA
- Performed ongoing auditing of client files to ensure high quality data for program and state compliance
- Assisted with the training and development of new department staff as requested by management
- Conducted behavioral mock interviews and provides constructive feedback to client for improvement in their job search
- Worked effectively with a diverse set of students, community partners, and government officials.
Case Manager II/Employment Specialist
Volunteers of America
11.2017 - 06.2019
- Provided comprehensive case management and career services to homeless veterans seeking housing, substance abuse counseling, and long-term support resources
- Worked collaboratively with program staff to achieve program enrollment metrics each quarter
- Proactively created networking opportunities for clients to connect with employers through organizing monthly job fairs
- Established and maintained ongoing working relationships with community employers and other partners.
Employment Resource Specialist
Lutheran Social Services
11.2016 - 11.2017
- Provided comprehensive case management services to homeless clients seeking rental assistance and job search resources
- Served as a community connector increasing overall candidate participation by 30% to a participation rate of 80% from previous years of program implementation
- Assisted clients in developing their resume, interviewing, and other various work readiness skills
- Managed resource center area to ensure safe and productive use of available information for client job search activities
- Demonstrated a high level of competency and sensitivity when handling confidential information
- Assisted with the sourcing and screening of job candidates for case management positions within the company.
Lead Case Manager, Stable Families Case Manager
Gladden Community House
11.2013 - 01.2015
- Provided comprehensive customer service and case management services to qualifying families seeking rental and educational assistance
- Demonstrated ability to exercise sound judgement when making decisions related to client cases
- Implemented a screening process regarding housing and educational goals for parents/students enrolled
- Developed an extensive list of community resources for families to utilize to increase their overall self-sufficiency
- Performed monthly home visits with families to maintain program participation and offer additional supportive services
- Completed trainings for cultural competency, ethics, customer service, and CPR/AED.
Intake Specialist/Assistant Housing Counselor
Mid-Ohio Regional Planning Commission
03.2012 - 11.2013
- Promoted affordable housing initiatives through facilitation of homebuyer education classes and community outreach
- Provided high-quality credit and budget counseling to assigned clients to help improve community financial education
- Actively participated in special projects, including data analysis and communications using strong clerical skills
- Generated new sources of community partnerships by networking in person and through social media platforms
- Earned certification in Housing Counseling and Foreclosure Prevention by NeighborWorks America.
Education
Master of Arts - City And Regional Planning
Ohio State University
Columbus, OH06.2010
Skills
- Human Resources
- Customer Service
- Data Entry
- Cultural Awareness
- Teamwork
Timeline
Program Specialist
COCIC – Franklin County Land Bank
05.2023 - Current
Program Manager
Goodwill Columbus
09.2022 - 04.2023
Lead Talent Development Specialist
Goodwill Columbus
11.2021 - 09.2022
Talent Development Specialist
Goodwill Columbus
06.2019 - 11.2021
Case Manager II/Employment Specialist
Volunteers of America
11.2017 - 06.2019
Employment Resource Specialist
Lutheran Social Services
11.2016 - 11.2017
Lead Case Manager, Stable Families Case Manager
Gladden Community House
11.2013 - 01.2015
Intake Specialist/Assistant Housing Counselor
Mid-Ohio Regional Planning Commission
03.2012 - 11.2013
Master of Arts - City And Regional Planning
Ohio State University
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