Christina Harris
Columbus,OH
Summary
Highly self-motivated non-profit industry professional with ten plus years of experience performing key tasks such as, program management, data analysis, and relationship building. Strong interpersonal communication skills. A track record of being a community connector and essential teamwork strategist. Excellent technology skills including Microsoft Word, Excel, PowerPoint, and Outlook. Bachelor of Arts Degree in Psychology. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
13
13
years of professional experience
Work History
Program Specialist
COCIC – Franklin County Land Bank
Columbus, OH
05.2023 - Current
- Participate in the development and implementation of COCIC affordable housing initiatives
- Assist with external presentations and correspondence to customers, stakeholders, and community groups
- Enter data and assist with maintaining the COCLT program management database
- Prepare internal and external reports pertaining to program requirements
- Conduct file reviews as directed by management staff to ensure excellent quality control of client data
- Assist with COCLT orientation classes, homebuyer selection drawings, and meeting agendas
- Coordinate the COCLT Welcome Home Stewardship Program.
Program Manager
Goodwill Columbus
Columbus, OH
09.2022 - 04.2023
- Oversees program model and acts as main point of contact for Workforce Development and Business Services staff
- Plan services and design programs to meet program goals while adhering to legislative, regulatory, and fiscal constraints
- Responsible for program-wide discussions within the management team concerning any future program or policies
- Serve as leadership and development coach to support the performance and professional development of team members
- Identify process and program management improvement opportunities for assigned staff members
- Facilitate communication between team members and other Goodwill departments to promote quality services, provide consistent expectations, and ensure proper training for employees.
Lead Talent Development Specialist
Goodwill Columbus
Columbus, OH
11.2021 - 09.2022
- Provided leadership and supervision, make recommendations for hiring and dismissing employees, conduct performance appraisals, and provide regular feedback and guidance
- Implemented teamwork and priority setting strategies to increase team productivity and morale
- Maintained knowledge of the functional aspects of accounting departments, including accounts payable and accounts receivable to keep in line with program guidelines
- Identified performance or workflow challenges and work with the manager and other coordinators to resolve.
Talent Development Specialist
Goodwill Columbus
Columbus, OH
06.2019 - 11.2021
- Provided ongoing career counseling, development, and training opportunities to all qualitied job seekers enrolled in WIOA
- Performed ongoing auditing of client files to ensure high quality data for program and state compliance
- Assisted with the training and development of new department staff as requested by management
- Conducted behavioral mock interviews and provides constructive feedback to client for improvement in their job search
- Worked effectively with a diverse set of students, community partners, and government officials.
Case Manager II/Employment Specialist
Volunteers of America
Columbus, OH
11.2017 - 06.2019
- Provided comprehensive case management and career services to homeless veterans seeking housing, substance abuse counseling, and long-term support resources
- Worked collaboratively with program staff to achieve program enrollment metrics each quarter
- Proactively created networking opportunities for clients to connect with employers through organizing monthly job fairs
- Established and maintained ongoing working relationships with community employers and other partners.
Employment Resource Specialist
Lutheran Social Services
Columbus, OH
11.2016 - 11.2017
- Provided comprehensive case management services to homeless clients seeking rental assistance and job search resources
- Served as a community connector increasing overall candidate participation by 30% to a participation rate of 80% from previous years of program implementation
- Assisted clients in developing their resume, interviewing, and other various work readiness skills
- Managed resource center area to ensure safe and productive use of available information for client job search activities
- Demonstrated a high level of competency and sensitivity when handling confidential information
- Assisted with the sourcing and screening of job candidates for case management positions within the company.
Lead Case Manager, Stable Families Case Manager
Gladden Community House
Columbus, OH
11.2013 - 01.2015
- Provided comprehensive customer service and case management services to qualifying families seeking rental and educational assistance
- Demonstrated ability to exercise sound judgement when making decisions related to client cases
- Implemented a screening process regarding housing and educational goals for parents/students enrolled
- Developed an extensive list of community resources for families to utilize to increase their overall self-sufficiency
- Performed monthly home visits with families to maintain program participation and offer additional supportive services
- Completed trainings for cultural competency, ethics, customer service, and CPR/AED.
Intake Specialist/Assistant Housing Counselor
Mid-Ohio Regional Planning Commission
Columbus, OH
03.2012 - 11.2013
- Promoted affordable housing initiatives through facilitation of homebuyer education classes and community outreach
- Provided high-quality credit and budget counseling to assigned clients to help improve community financial education
- Actively participated in special projects, including data analysis and communications using strong clerical skills
- Generated new sources of community partnerships by networking in person and through social media platforms
- Earned certification in Housing Counseling and Foreclosure Prevention by NeighborWorks America.
Education
Master of Arts - City And Regional Planning
Ohio State University
Columbus, OH06.2010
Skills
- Human Resources
- Customer Service
- Data Entry
- Cultural Awareness
- Teamwork
Timeline
Program Specialist
COCIC – Franklin County Land Bank
05.2023 - Current
Program Manager
Goodwill Columbus
09.2022 - 04.2023
Lead Talent Development Specialist
Goodwill Columbus
11.2021 - 09.2022
Talent Development Specialist
Goodwill Columbus
06.2019 - 11.2021
Case Manager II/Employment Specialist
Volunteers of America
11.2017 - 06.2019
Employment Resource Specialist
Lutheran Social Services
11.2016 - 11.2017
Lead Case Manager, Stable Families Case Manager
Gladden Community House
11.2013 - 01.2015
Intake Specialist/Assistant Housing Counselor
Mid-Ohio Regional Planning Commission
03.2012 - 11.2013
Master of Arts - City And Regional Planning
Ohio State University