Christina Harrison
Safe Harbor Marina Bay Yacht Harbor
Antioch,CA
20
years of professional experience
Work History
Member Service Specialist
1 Year 1 Month- Provide front desk support to all current and newly acquired members. Respond the customer request or concerns using text chat request application and outlook emails. Receive and process all incoming personal and commercial applications. Process payments using Next customer portal or payment kiosk. Promote and offer and current sales or related promotions to customers. Pull daily report of all customer data into excel spreadsheet for sorting. Take customer calls and respond to daily voicemail. Update and maintain daily tracking report of all customer interactions. Reach out to members with past due accounts and process payments. Create and process lien documents.
Temporary Office Assistant
10 Months- While working for the Contra Costa Housing Authority i would compile necessary documents in preparation for approval/ denial of initial eligibility by senior staff. Sort and distribute mail. Make copies of requested documents.Scan through multiple files to retrieve data for processing by management. Obtain and review eligible applicants and participants verification of income, assets, family composition, etc. for completeness. Review and may update status of the Public Housing, or Housing choice Voucher waiting list. Use computer, all necessary office equipment to update applicant files and extract documents to be included in proper filing category. Prepare related material for initial and transfer briefings, voucher issuance.
E-Commerce Administrator- Customer Service Representative
2 Years 5 Months- Provide customer support through email and chat. Complete daily excel file of all newly registered online accounts that require setup. Respond to inquiry request submitted through website portal. Process leaver file to remove all employees no longer with the company from internal systems. Troubleshoot website and customer online account issues.
Claims Assistant I
3 Years 9 Months- Process and maintain all California Worker Compensation claimant records. Provide clerical support to multiple internal and external departments. Respond to all correspondence via email, postal, right fax or records upload portal. Answer incoming calls, direct calls to appropriate departments if necessary. Access claimant records in CRM system to import documents, extract requested files and create reports. Utilize Adobe to redact all non-privileged pages, sorting, sign legal forms and create multiple PDF files. Responsible for the daily completing of 9785's, litigation referrals, file and serve request from adjuster and independent medical reviews ( IMR ).
Ecommerce Customer Service Specialist
1 Year 4 Months- Process price adjustments/refunds for online orders. Respond to customer inquiries related to online orders, billing, shipments and products via email, call or social media. Liaison for World Market stores. Works directly with general and district managers to resolve escalated customer online orders. Work with cross functional teams to resolve billing and parts replacement concerns.
Customer Support Specialist
10 Months- Providing customer technical and non-technical support via email and chat. Create new customer account profiles. Troubleshoot problem magazines and applications ( Android, I Pad, Win 8 devices). Create and escalate jira tickets to production resolution team. Ensure website has the most up to date information. Manage and resolve Zendesk tickets. Populate reports on completed customer interactions.
Customer Support Specialist
6 Months- Respond to client request through email, chat and phone simultaneously. Cross selling products after review of client account. Direct customer through process of opening new account. Assist in upload or removal of email marketing list. Upon request remove email from marketing campaigns. Troubleshoot HTML coding, HTML design tools. Create, manage and formulate email campaigns, social media post and customer polls.
Tier II Customer Support Agent
1 Year 3 Months- Utilize Salesforce CRM system to manage, input, and retrieve customer information. Respond to support inquiries, and feedback via phone ,email, and chat. Receive and resolve escalated cases from Tier I support agents. Troubleshoot and report website issues to the appropriate engineer team. Unlock customer account, provide temporary login credentials. Process payments, refunds, and account cancellation request.
Billing and Sales Representative
2 Years 2 Months- Answer high volume incoming calls, direct customer to appropriate department. Process payment, refund request. Research and resolve billing concerns. Offer additional products and services after review of customer account. Remove or add basic services to existing package, escalate to retention team for specific promotions. Document all customer interactions.
Client Service Representative
1 Year 1 Month- Answer high volume inbound calls in call center environment. Suggest applicable financial products and services. Enroll client in online banking. Troubleshoot online banking account, report issues to IT department. Handle all Tier I escalations. Create report of fraudulent activity on customer accounts. Ensure contact, demographic information for client is current.
Office Assistant
Education
- Administration/Food Service (Specialized)
High school diploma
- Upper secondary education
Personal Information
- Title: Commitment through success
- Work Permit: Authorized to work in the US for any employer
Timeline
Member Service Specialist
Safe Harbor Marina Bay Yacht Harbor
09.2025 - CurrentRead More
Temporary Office Assistant
Roth Ultimate Staffing Agency
06.2024 - 04.2025Read More
E-Commerce Administrator- Customer Service Representative
Linde Gas & Equipment
01.2022 - 06.2024Read More
Claims Assistant I
AmTrust Financial Services Inc
04.2018 - 01.2022Read More
Ecommerce Customer Service Specialist
Cost Plus World Market
04.2015 - 08.2016Read More
Customer Support Specialist
ZINIO
03.2014 - 01.2015Read More
Customer Support Specialist
Vertical response
07.2013 - 01.2014Read More
Tier II Customer Support Agent
Billfloat
01.2012 - 04.2013Read More
Billing and Sales Representative
Comcast
03.2008 - 05.2010Read More
Client Service Representative
Bank of America
12.2006 - 01.2008Read More
from Upper secondary education
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Deer Valley High School
High school diploma
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United States Army
from Administration/Food Service (Specialized)
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Office Assistant
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