Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Hi, I’m

Jocelyn Marquez Perea

SIOUX FALLS,SD
Jocelyn Marquez Perea

Summary

Developed high-level communication and problem-solving abilities within customer service environment. Proven track record of building strong member relationships and resolving issues efficiently. Seeking to transition into new field, leveraging transferable skills to contribute effectively in diverse settings.

Positive and upbeat, with strong ability to connect with individuals and build relationships. Possesses solid understanding of customer service principles and effective communication skills, ensuring seamless interactions and problem-solving. Committed to enhancing member satisfaction and fostering loyalty through exceptional service and support.

Overview

4
years of professional experience

Work History

Sam's Club
Sioux City, Iowa

Member Service Specialist
07.2024 - 08.2025

Job overview

  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Educated members on store offerings, promoting engagement and loyalty.
  • Processed membership applications and renewals accurately to maintain records.
  • Conducted training sessions for new staff on policies and procedures, enhancing team performance.
  • Maintained cleanliness and organization of sales floor, contributing to positive shopping environment.
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.

The Warrior Hotel
Sioux City, Iowa

Server/Expo Runner
07.2023 - 07.2024

Job overview

  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Delivered food orders promptly to tables in fast-paced restaurant environment.
  • Assisted kitchen staff by coordinating food preparation and presentation.
  • Maintained cleanliness of kitchen and dining areas throughout shifts.
  • Collaborated with team members to ensure efficient service during peak hours.

Jim's Burgers
Sioux City, Iowa

Server/Cashier
07.2022 - 06.2023

Job overview

  • Set up and prepared workspace for daily operations.
  • Maintained cleanliness and organization of work area throughout the shift.
  • Provided excellent customer service to enhance dining experiences.
  • Took orders accurately and communicated them to the kitchen staff.
  • Assisted in setting up and maintaining dining areas for cleanliness.
  • Handled cash and processed payments efficiently at the register.
  • Collaborated with team members to ensure timely food delivery.
  • Maintained cleanliness in assigned areas using appropriate cleaning supplies and equipment.
  • Assisted in organizing storage areas for cleanliness and accessibility of supplies.
  • Engaged customers to understand their needs and preferences.
  • Presented product options and benefits to encourage purchasing decisions.

Education

Western Iowa Tech Community College
Sioux City, IA

High School Diploma
05-2030

University Overview

North High School
Sioux City, IA

High School Diploma
05-2024

University Overview

Skills

  • Customer service standards
  • Customer engagement
  • Exceptional communication
  • Friendly, positive attitude
  • Problem-solving
  • Multitasking

Affiliations

Affiliations
  • Enjoy to doing creative activities, such as painting and coloring.
  • Also, enjoy listening to music and playing instruments.
  • Enjoy learning and studying about Biology

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References
References available upon request.

Timeline

Member Service Specialist
Sam's Club
07.2024 - 08.2025
Server/Expo Runner
The Warrior Hotel
07.2023 - 07.2024
Server/Cashier
Jim's Burgers
07.2022 - 06.2023
North High School
High School Diploma
Western Iowa Tech Community College
High School Diploma