Christina Harte
Quincy,Ma
Summary
Experienced professional with strong communication and analytical skills seeking to fill a salesforce solution architect/senior salesforce administrator role. I am passionate about identifying, preventing and solving business problems through process and system improvement. I am a critical thinker that can logically step through and clearly define a challenge and a desired solution. I enjoy this creative process greatly and I seek a position where I can grow while moving the business to greater competency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Salesforce Solution Architect
Wounded Warrior Project
11.2023 - Current
- Guided and influenced teammates and partners on technical solutions, recommended maintenance and upgrades and 3rd Party solutions.
- Worked with leadership, stakeholders, business analysts, developers and partners to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Conducted technical workshops, proof of concepts and education sessions for teammates.
- Offer strategic vision, technical expertise, and guidance in developing the Salesforce ecosystem to ensure it effectively supports the organization's mission with maximum efficiency, integrity, and value for money.
Senior Salesforce Administrator
Wounded Warrior Project
11.2021 - 11.2023
- Salesforce Platform Expertise: Utilized the full range of Salesforce capabilities to design, implement, and optimize solutions. Leveraged Salesforce Flow to develop and manage complex automation processes, ensuring streamlined business operations and enhanced user experience.
- Apex Development: Wrote and maintained custom Apex code to support advanced business logic, integration needs, and custom application requirements. Worked on developing triggers, classes, and Visualforce pages to extend Salesforce functionality.
- Agile Development Environment: Collaborated closely with cross-functional teams in an agile development environment. Facilitated sprint planning, daily stand-ups, and retrospectives to ensure iterative improvements and timely delivery of features.
- Microsoft Power Platform Development: Designed and implemented solutions using Microsoft PowerApps and Power Automate to integrate with Salesforce, enhancing data flow and automating processes across platforms.
- Team Leadership and Collaboration: Acted as a key team member, providing guidance and mentorship to junior admins and developers. Fostered a collaborative environment to encourage best practices and knowledge sharing within the team.
- Continuous Improvement: Engaged in regular evaluations of existing systems and processes, identifying areas for improvement and implementing solutions to drive efficiency and effectiveness.
- Environment Management and Deployment: Managed Salesforce environments and orchestrated deployment processes using Flosum, ensuring smooth transitions between development, staging, and production environments. Implemented best practices for version control and release management.
Senior Systems Consultant, Salesforce Administrator
EBI Consulting
01.2021 - 11.2021
- Developing tactical and strategic initiatives to improve workflows and analytics.
Senior Manager, Salesforce Administrator, Product Owner
Gordon Brothers Group
08.2020 - 01.2021
- Implementation of a new Salesforce Financial Services Cloud org for 300 uses across 6 divisions globally
- Working with an implementation partner in an agile development environment
- As product owner providing regular demos to all divisions for each sprint and clarifying business requirements
- Implementation of the security model
- Implementation of various business requirements using custom objects, custom fields, record types, sales processes, validation rules, process builders and flow etc
- Utilization of 3rd party apps there appropriate.
Senior Salesforce Administrator
Wolters Kluwer
01.2017 - 08.2020
- Salesforce for Sales, Service (Email-to-case, Chat, Chatbot), Knowledge, Communities, CPQ, DocuSign, Marketo, Form Assembly setup and health
- Data security (Org Wide Defaults, Profiles, Field Level Security, Permission Sets) Data Cleansing (De-duplication, validation rules) Data Modeling (Objects, Fields, Processes, Record Types) Automation via declarative features (Process builder, Flow, Workflow, Approval Process)
- User Interface Maintenance (Lightning/Visualforce) Reports and dashboards Substantial in-depth trouble shooting and debug of Apex
- All aspects of development life cycle (Requirements Gathering, Development, User Acceptance testing, Deployment, Smoke Testing, End-user Training)
- AppExchange package evaluation and setup
- Integrations with back office systems/GainSight/Marketo/Brainshark/LinkedIn Sales Navigator/Others
- Data manipulation/Data migration via Data Loader
- Sandbox refresh management
- Documentation (Salesforce descriptions/help text and external documentation).
Senior Architect/Programmer
Wolters Kluwer
06.1999 - 01.2017
- Product workflow: defined, designed and developed a product workflow to facilitate the timely and accurate creation of products which is a complex process that involves many teams world wide including outsourced entities
- Debt Collections tools: resolved many issues for credit analysts by providing a suite of tools that allows the customers with past due debt to be identified and managed
- Royalty processing: researched this job function, proposed process changes and automations
- This cut the workload of the analyst in half
- Proposed a web based royalty approval process when implemented conserves executives time
- Recommended integration with the payments system which saves time and money by removing an outsourced function.
Education
Bachelor of Science - Information Technology
University of Glamorgan
Wales08.1995
Skills
- Process Optimization
- Requirements Gathering
- Process evaluation
- Business solutions
Key Qualifications
- Salesforce Sales
- Service Cloud
- Communities
- Live Agent
- Chatbot
- CPQ
- DocuSign
- Strong analytical and problem solving skills
- Strong communication and relationship building skills
- Time management and organization abilities
- Individual initiative/collaborate on team goals
- Relational database design and modeling
- Design and development of enterprise applications (client server or web)
- Programming languages/tool & suites: Progress ABL, .Net for Progress, Infragistics
- Databases: Progress, SQL, Oracle
Certification
Salesforce Certified Administrator
Salesforce Certified Advanced Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Platform Developer I
Salesforce Certified Sharing and Visibility Architect
Timeline
Salesforce Solution Architect
Wounded Warrior Project
11.2023 - Current
Senior Salesforce Administrator
Wounded Warrior Project
11.2021 - 11.2023
Senior Systems Consultant, Salesforce Administrator
EBI Consulting
01.2021 - 11.2021
Senior Manager, Salesforce Administrator, Product Owner
Gordon Brothers Group
08.2020 - 01.2021
Senior Salesforce Administrator
Wolters Kluwer
01.2017 - 08.2020
Senior Architect/Programmer
Wolters Kluwer
06.1999 - 01.2017
Bachelor of Science - Information Technology
University of Glamorgan
Salesforce Certified Administrator
Salesforce Certified Advanced Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Platform Developer I
Salesforce Certified Sharing and Visibility Architect
Similar Profiles
Linda ClevelandLinda Cleveland
Soldier Ride Manager West at Wounded Warrior ProjectSoldier Ride Manager West at Wounded Warrior Project
Amanda EckAmanda Eck
Warrior Leader Volunteer at Wounded Warrior ProjectWarrior Leader Volunteer at Wounded Warrior Project
Alshi WilliamsAlshi Williams
Senior National Service Officer at Wounded Warrior ProjectSenior National Service Officer at Wounded Warrior Project