CHRISTINA HENDERSON
FAIRBORN,UNITED STATES
Overview
10
10
years of professional experience
Work History
CCS/VSS TIER 2
Victoria Secret
08.2021 - Current
- Efficiently resolved inquiries, boosting customer satisfaction and retention
- Facilitated order placements, increasing sales through new product promotions
- Used communication skills to address needs and provide effective solutions
- Improved call response times, enhancing operational efficiency
- Supported team members with tier 2 expertise, aiding in customer interactions
- Streamlined CCS/VSS Tier 2 processes, reducing response times and improving efficiency
- Implemented new protocols that boosted team productivity
- Fostered strong relationships with cross-functional teams, facilitating seamless communication
- Contributed to a positive work environment and team success
HR Recruiter
Victoria Secret
01.2025 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
CENTER SALES MANAGER/ DIVISIONAL TRAINING MANAGER
Advance America
09.2014 - 09.2024
- Led store performance, attracting new clients and managing recruitment and training processes
- Enhanced team skills across Cincinnati and Dayton, ensuring compliance with latest standards
- Conducted successful audits, maintaining operational excellence and high customer satisfaction
- Implemented strategic marketing initiatives, resulting in notable customer base expansion
- Facilitated seamless onboarding and training, fostering a knowledgeable and efficient workforce
- Led sales strategies and training initiatives, driving revenue growth and enhancing team performance across multiple centers
Education
DIPLOMA -
Fairborn high school
05.2005
Skills
- Customer satisfaction
- Order placements
- Communication skills
- Operational efficiency
- Team support
- Process improvement
- Cross-functional collaboration
- Recruitment and training
- Audit management
- Marketing initiatives
- Onboarding and training
- Sales strategies
- Remote support
- Problem resolution
- Customer support
Timeline
HR Recruiter
Victoria Secret
01.2025 - 02.2025
CCS/VSS TIER 2
Victoria Secret
08.2021 - Current
CENTER SALES MANAGER/ DIVISIONAL TRAINING MANAGER
Advance America
09.2014 - 09.2024
DIPLOMA -
Fairborn high school