Overview
Work History
Education
Skills
Timeline
Generic

CHRISTINA HENDERSON

FAIRBORN,UNITED STATES

Overview

10
10
years of professional experience

Work History

CCS/VSS TIER 2

Victoria Secret
08.2021 - Current
  • Efficiently resolved inquiries, boosting customer satisfaction and retention
  • Facilitated order placements, increasing sales through new product promotions
  • Used communication skills to address needs and provide effective solutions
  • Improved call response times, enhancing operational efficiency
  • Supported team members with tier 2 expertise, aiding in customer interactions
  • Streamlined CCS/VSS Tier 2 processes, reducing response times and improving efficiency
  • Implemented new protocols that boosted team productivity
  • Fostered strong relationships with cross-functional teams, facilitating seamless communication
  • Contributed to a positive work environment and team success

HR Recruiter

Victoria Secret
01.2025 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
  • Reduced time-to-fill for open positions by implementing targeted recruitment strategies.

CENTER SALES MANAGER/ DIVISIONAL TRAINING MANAGER

Advance America
09.2014 - 09.2024
  • Led store performance, attracting new clients and managing recruitment and training processes
  • Enhanced team skills across Cincinnati and Dayton, ensuring compliance with latest standards
  • Conducted successful audits, maintaining operational excellence and high customer satisfaction
  • Implemented strategic marketing initiatives, resulting in notable customer base expansion
  • Facilitated seamless onboarding and training, fostering a knowledgeable and efficient workforce
  • Led sales strategies and training initiatives, driving revenue growth and enhancing team performance across multiple centers

Education

DIPLOMA -

Fairborn high school
05.2005

Skills

  • Customer satisfaction
  • Order placements
  • Communication skills
  • Operational efficiency
  • Team support
  • Process improvement
  • Cross-functional collaboration
  • Recruitment and training
  • Audit management
  • Marketing initiatives
  • Onboarding and training
  • Sales strategies
  • Remote support
  • Problem resolution
  • Customer support

Timeline

HR Recruiter

Victoria Secret
01.2025 - 02.2025

CCS/VSS TIER 2

Victoria Secret
08.2021 - Current

CENTER SALES MANAGER/ DIVISIONAL TRAINING MANAGER

Advance America
09.2014 - 09.2024

DIPLOMA -

Fairborn high school

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CHRISTINA HENDERSON