Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Leonela Carbajal

Mission,TX

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals and to also seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Tier 2 Agent

KFORCE- FEMA DISASTER ASSISTANCE
09.2022 - 04.2023
  • My duty as a Specialized Agent is taking care of the questions survivors have in regards to there application with Disaster Assistance
  • Incoming calls are generally related to know the status of there active applications or either to apply for possible assistance with FEMA.

IRS CALL CENTER, KFORCE
04.2022 - 06.2022
  • My job consisted of answering high call volume , listening and probing to the reason of there call
  • Giving them the information that was necessary and if needed to transfer to the correct department, I would do so.

FEMA Contractor

Maximus Call Center
09.2021 - 03.2022
  • My job consists of answering calls from survivors through Registration Helpline
  • I receive inbound calls of applicants who want to check on the status of there application or if they have any other questions
  • Also, I do receive calls from those who have gone through any type of disaster that has been declared and are looking into applying and help them fill out that application.

Sales Representative

Premium Retail Services
01.2021 - 08.2021

As a Sales Representative, my job consists of interacting with people around the store , offering them our great promotions in our wireless department. Helping customers with any question they have.

Sales Representative

Paloma Health Care
11.2019 - 04.2020
  • My job consists of interacting with people around the store , offering them our great promotions in our wireless department
  • Helping customers with any question they have
  • Provider, My job as a provided consisted of taking well care of my health care patient
  • Giving her the attention she needed, cleaning, cooking for her, taking her to doctor appointments,etc.

Sales Representative/Customer Service

Boost Mobile
08.2019 - 11.2019
  • My job in boost mobile as a sale representative consisted in Costumer service , Sales ( reaching sales quotas ,MRC , acc sales ) & Training new hires
  • Additionally to outside promoting & Flyering .

Customer Service Representative

Boost Mobile
02.2019 - 07.2019
  • My job in boost mobile as a sales rep & store lead consisted in Costumer service , Sales ( reaching sales quotas ,MRC , acc sales ) & Training new hires
  • Additionally to outside promoting & Flyering

Customer Service Representative

Domino's
01.2018 - 05.2018
  • My obligations In Domino's consisted in costumer service , Cashier , online orders , phone calls , cook & maintenance of store .

Education

Juarez Lincoln High School

Skills

  • Microsoft Office (5 years)
  • Microsoft Word (5 years)
  • Microsoft PowerPoint (5 years)
  • Certifications and Licenses
  • Customer focus & orientation — Proficient
  • Responding to customer situations with sensitivity
  • Work style: Reliability — Proficient
  • Technical Support and Assistance
  • Hardware and Software Repair
  • Customer Satisfaction
  • Tendency to be reliable, dependable, and act with integrity at work
  • Tracking and Documentation

Additional Information

  • Authorized to work in the US for any employer

Languages

Spanish
Full Professional

Timeline

Tier 2 Agent

KFORCE- FEMA DISASTER ASSISTANCE
09.2022 - 04.2023

IRS CALL CENTER, KFORCE
04.2022 - 06.2022

FEMA Contractor

Maximus Call Center
09.2021 - 03.2022

Sales Representative

Premium Retail Services
01.2021 - 08.2021

Sales Representative

Paloma Health Care
11.2019 - 04.2020

Sales Representative/Customer Service

Boost Mobile
08.2019 - 11.2019

Customer Service Representative

Boost Mobile
02.2019 - 07.2019

Customer Service Representative

Domino's
01.2018 - 05.2018

Juarez Lincoln High School
Leonela Carbajal