Christina Hernandez
Lubbock,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Route Sales Driver
Cold Front Distribution
07.2023 - 04.2024
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Achieved consistent on-time deliveries by efficiently planning and organizing routes based on customer needs.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Order Replenishment Merchandiser
Coca Cola Southwest Beverages
09.2023 - 02.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
AT&T Store Manager
Prime Communications
02.2018 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized interactions.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
Sales Associate
Cricket Wireless
01.2012 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
Education
Skills
- Strong customer service
- Reliability and punctuality
- Route Planning
- Professional Appearance
- Visual Merchandising
- Team Support
- Sales Goals
- Merchandise Sales
School
Lubbock High School
Timeline
Order Replenishment Merchandiser
Coca Cola Southwest Beverages
09.2023 - 02.2024
Route Sales Driver
Cold Front Distribution
07.2023 - 04.2024
AT&T Store Manager
Prime Communications
02.2018 - 07.2023
Sales Associate
Cricket Wireless
01.2012 - 02.2018
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