Christina Herndon

Summary: Responsible for maintaining a high level of cleanliness in all areas of the Casino public and office areas.

Primary responsibilities:

• Keeps the assigned station maintained in accordance with established policies and procedures.
• Wipes down all machines, cleans between slot machines, removes papers, glasses, debris, and discards all empty bottles.
• Keeps assigned station clean of debris and trash removed.
• Empties and cleans ashtrays/urns and trashcans, removing trash to designated location.
• Clean-up bio-hazards according to proper procedures.
• Sweeps and cleans carpets, polishes furniture, marble glass, brass tile, etc.
• Vacuums public and office stations as assigned.
• Clean restrooms, including cleaning toilets, sinks, sweeping and mopping floors.
• Wipe down spots on walls and baseboards surfaces.
• Ensures that supplies and paper products are restocked.
• Keeps all equipment properly maintained, clean, and free of marks.
• Reports emergencies and maintenance needs to Lead and/or Manager.
• Enforces all company and departmental policies and procedures.
• Participates in departmental brainstorming sessions.
• Assists other areas as needed.
• Performs all other job related duties as requested.

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration

• Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels
• Collaborated with team members to optimize workflow efficiency and meet daily production goals
• Performed quality control checks on outgoing shipments to ensure products met customer specifications
• Safely stored hazardous materials according to OSHA regulations and company guidelines
• Assembled product components using hand tools or machinery as required by job instructions
• Maintained a clean and organized work area to promote safety and productivity
• Assisted in the training of new warehouse employees on proper procedures for handling materials and operating equipment
• Implemented process improvements that reduced order processing time by XX%
• Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately
• Closely followed all safety protocols when handling heavy machinery or working at heights
• Leveraged knowledge of different material types (e.g., fragile items) to ensure appropriate handling techniques were used
• Investigated customer complaints regarding damaged or missing items, taking prompt action for resolution
• Maintained compliance with company policies regarding security measures for high-value merchandise
• Served as a reliable backup driver for local deliveries during peak periods or staff shortages
• Collaborated with cross-functional teams (e.g., logistics, purchasing) to coordinate efficient inbound/outbound shipment processes
• Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors
• Achieved an average picking rate of XX items per hour, exceeding department standards
• Contributed to the implementation of a new inventory management system, resulting in improved accuracy and reduced stockouts
• Maintained knowledge of safety regulations and best practices for handling hazardous materials
• Operated pallet jacks and hand trucks to move materials within the warehouse

• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
• Trained and supervised a team of XX cashiers to ensure efficient checkout processes and exceptional customer experiences
• Implemented new POS system, resulting in improved accuracy and efficiency in cash handling procedures
• Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
• Collaborated with the store manager to develop strategies for reducing theft and fraud at the cashier stations
• Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
• Performed regular audits of cashier drawers to identify discrepancies or errors in cash transactions
• Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
• Provided guidance to customers on loyalty programs, promotions, discounts, or special offers available at the store
• Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
• Ensured compliance with all financial regulations related to cash handling procedures at the cashier stations
• SUPERVISOR/ POSITION