Christina Hignite
Reno,NV
Summary
Healthcare professional (Advanced Medical Support Assistant) with strong background in providing administrative support in medical environments. Proven ability to manage high-volume patient interactions and ensure accurate and timely documentation. Reliable team player focused on achieving efficient workflows and adapting to changing needs. Skilled in electronic health records management and patient communication.
Overview
6
6
years of professional experience
Work History
Advanced Medical Support Assistant (AMSA)
Department of Veterans Affairs
05.2024 - Current
- Primary Care
- 40 hr work week.
- Supervisor- Brett Laing
Advanced Medical Support Assistant (AMSA)
Department of Veterans Affairs
09.2023 - 05.2024
- Primary Care
- 40 hr work week.
- Supervisor-Hannah Horner
Advanced Medical Support Assistant (AMSA)
Department of Veterans Affairs
08.2022 - 09.2023
- Primary Care
- (40 Hr. work week)
- Supervisor- Marcus Brown
Advanced Medical Support Assistant (AMSA)
Department of Veterans Affairs
02.2020 - 08.2022
- Specialty Clinic & PM&R
- (40 Hr. work week)
- Supervisor- Carissa Carrisosa
- Performs administrative and clerical duties, office automation services and software such as databases, spreadsheet and other duties assigned for the proper and timely care of patients.
- Demonstrates a broad working knowledge of the procedures, use of CPRS, and Vista screens for request to the program to determine patient’s eligibility status, as well as technical completeness, accuracy and urgency of request.
- Serves as a member of the integrated administrative and clinical team within the CC Service.
- Responsible for reviewing the work of full performance and developmental MSAs/AMSAs for accuracy and completeness, using current laws and directives.
- Skilled in tactful and effective communication both orally and in writing
- Demonstrates advanced knowledge of the technical health care process as it relates to access to care.
- Collaborates, communicates, sets priorities, and organizes the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Validates and updates patient demographic information, either in person during check in or over the phone. Explain the VA’s mandate to collect insurance information to veterans, their families, and other eligible patients.
- Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
- Placing lab orders in (CPRS) for patients ordered by physicians.
- Verifying insurance information in (ICB) updating demographics in Vista.
- Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
- Schedule and cancel clinic appointments for all Physicians and health contract workers by using (CRM, ISS)
- Processing travel claims for veterans when they come for their scheduled appointments.
- Print out daily clinic schedules for the providers and nursing staff.
- Greet Patients as they enter the clinic helping with any of their needs.
- Participate in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team.
- Provide on-the-job training to new employees and assist AMSAs with difficult and more complex consult problems, providing accurate instructions and workable solutions.
- Maintain/manage records filing systems ensuring compliance with VHA records.
- Addressing/resolving customer concerns or complaints to enhance patient access to healthcare.
- Provide coverage in various sections during periods of low manning due to leave or vacancies.
- Performed receptionist duties, customer service and other duties assigned for the proper and timely treatments of patients and maintained appointment schedules for one or more clinics.
- Assisted with clinic access contingency plans by adjusting appointment times/location, or dates as well as shift patients to other healthcare provides as conflict with staffing and/or coverage occurs.
- Supported patient safety standards using the correct Veterans Affairs identification of all patients using two patient identifiers.
- Front-line contact for patients and staff, setting the tone for perception concerning quality of healthcare services at the VA. Performs administrative and clerical duties, office automation services and software such as database, spreadsheet and other duties assigned for the proper and timely care of patients.
- Demonstrates a broad working knowledge of the procedures, use of CPRS, and Vista, CRM & ISS screens for request to the program to determine patient’s eligibility status, as well as technical completeness, accuracy, and urgency of request.
- Supports patient safety standards, using the correct Veterans Affairs identification policy and utilizes a variety of VISTA and CPRS interfacing software to conduct scheduling functions.
- Validates and updates patient demographic information, either in person during check in or over the phone. Explain the VA’s mandate to collect insurance information to veterans, their families, and other eligible patients.
- Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
- Placing lab orders in (CPRS) for patients that is ordered by physicians.
- Monitoring appointments for areas of responsibly by using Vet Link.
- Verifying insurance information in (ICB) updating demographics in Vista.
- Schedule and cancel clinic appointments for all Physicians and health contract workers by using (CRM, ISS)
- Processing travel claims for veterans when they come for their scheduled appointments.
- Has exclusive control over the schedules and calendars using own initiative and judgment in determining priorities for appointments and activities.
- Follow up on deadlines for assignments and review reports or responses prior to submission.
- Develop spreadsheets, graphs, and computer presentations to assist in displaying information.
- Ensure maintenance of timecards and personnel records for assigned staff, as well as necessary performance records for those under the supervision of the assigned ELT members.
- Print out daily clinic schedules for the providers and nursing staff.
- Use multiple office automation software such as VISTA, VSE, CPRS, Message Manager, DPRIS, ES, VHIC, and Identity Management to produce a wide range of documents, formats, etc.
- Participate in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team.
Education
High School Diploma -
Robert McQueen Highschool
Reno, NV1999
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
- Appointment scheduling expertise
- Professionalism and ethics
- Recordkeeping skills
- Medical terminology
Languages
English
Timeline
Advanced Medical Support Assistant (AMSA)
Department of Veterans Affairs
05.2024 - Current
Advanced Medical Support Assistant (AMSA)
Department of Veterans Affairs
09.2023 - 05.2024
Advanced Medical Support Assistant (AMSA)
Department of Veterans Affairs
08.2022 - 09.2023
Advanced Medical Support Assistant (AMSA)
Department of Veterans Affairs
02.2020 - 08.2022
High School Diploma -
Robert McQueen Highschool
Excellence Award
This Certificate is awarded to Christina Hignite Clinical Admin Outpatient
Thank you for demonstrating continued commitment to achieving excellence. You make a difference.