Brenda J. Schmieder
Concord
Summary
Accomplished Medical Administrative & Patient Access Professional with more than 12 years of experience supporting patients, providers, and interdisciplinary healthcare teams within private practice and the Veterans Health Administration. Expertise in patient access, appointment coordination, complex scheduling, medical reception, registration, and electronic health records. Recognized for exceptional organizational skills, accuracy, professionalism, and compassionate service, including receipt of the VA I CARE Award and multiple performance awards. Holds a Master of Public Health and a Bachelor of Science in Microbiology.
Experienced medical support professional prepared for responsibilities of this role. Known for strong team collaboration, adaptability, and achieving results. Skilled in patient scheduling, electronic health records management, and medical billing. Valued for reliability, communication skills, and ability to meet evolving needs.
Overview
13
13
years of professional experience
Work History
Advanced Medical Support Assistant (AMSA)
VA Medical Center
Manchester, NH
01.2020 - Current
- Coordinate complex scheduling and patient access for Audiology specialty clinics.
- Review ('scrub') schedules for more than 15 clinics to ensure scheduling accuracy, provider availability, and appointment appropriateness.
- Resolve scheduling discrepancies to improve clinic efficiency and patient access.
- Manage referrals, consults, appointment requests, and high-volume telephone communications.
- Maintain accurate records using ISS, Cerner, CTM, and VA scheduling systems.
- Collaborate with providers and interdisciplinary teams while maintaining HIPAA and VA policy compliance.
- Recognized with the I CARE Award, multiple cash awards, and Exceptional performance ratings.
Patient Care Coordinator
Concord Family Medicine
Concord, NH
01.2014 - 01.2020
- Coordinated appointment scheduling for multiple primary care providers.
- Performed patient check-in/check-out and delivered exceptional customer service.
- Verified insurance eligibility and maintained patient demographics in Centricity.
- Transitioned from front desk to centralized telephone team.
- Handled high-volume calls, scheduling appointments and routing clinical concerns for nursing review while resolving administrative issues.
- Coordinated processing of more than 100 new-patient requests for provider assignment, improving access to care.
- Worked collaboratively with providers, nurses, and staff to ensure efficient daily operations.
Education
Master of Public Health (MPH) - Parasitology & Laboratory Practice
University of North Carolina At Chapel Hill
Bachelor of Science (BS) - Microbiology
University of New Hampshire
Durham, NHSkills
- Patient Registration
- Patient Access
- Patient Ctommunication
- Conflict Resolution
- EHR/EMR
- Cerner/ISS/CTM/Centricity
- Microsoft Word, Excel & Outlook
- HIPAA Compliance
Professional Highlights
- 12+ years of progressive medical administrative experience.
- Trusted to review scheduling accuracy for 15+ specialty clinics.
- Coordinated assignment of 100+ new patients to primary care providers.
- Recipient of the VA I CARE Award, multiple cash awards, and consistently Exceptional performance ratings.
- Experienced with Cerner, ISS, CTM, Centricity, and Microsoft Office.
Timeline
Advanced Medical Support Assistant (AMSA)
VA Medical Center
01.2020 - Current
Patient Care Coordinator
Concord Family Medicine
01.2014 - 01.2020
Master of Public Health (MPH) - Parasitology & Laboratory Practice
University of North Carolina At Chapel Hill
Bachelor of Science (BS) - Microbiology
University of New Hampshire