Open To Work
Morgan Clemmons
Hot Springs,AR
Work Preference
Summary
Detail-oriented administrative coordinator with extensive experience in medical settings, excelling in patient support and scheduling efficiency. Achievements include a 35% reduction in appointment delays and improved patient satisfaction through effective communication. Proven expertise in managing complex medical appointments and electronic health records. Demonstrated ability to enhance operational efficiency and optimize patient interactions.
Overview
11
11
years of professional experience
Work History
Advanced Medical Support Assistant (AMSA)
Central Arkansas Veterans Healthcare System
North Little Rock, AR
11.2022 - Current
- Coordinated complex clinic appointments, diagnostic tests, consults, pre-certification, and prior authorization using multiple electronic systems.
- Streamlined scheduling processes, resulting in a 35% reduction in appointment delays.
- Acted as the primary contact for patient check-ins, phone inquiries, and inter-departmental communication.
- Reviewing electronic health records, tracking physician orders, and processing administrative data and reports.
- Assessed training needs of MSAs to enhance support across interdisciplinary settings.
Part Time Amazon Fulfillment Associate
Amazon
Little Rock, AR
11.2021 - 02.2026
- Facilitated interdepartmental communication to resolve errors in repackaging damaged goods, sorting hazmat items, and fixing inventory issues, improving operational flow.
- Managed internal computers, scanners, and warehouse management software to log and clear blockage issues, enhancing system functionality.
- Researched and corrected missing labels, unscannable items, and system or ASIN errors to ensure accurate inventory.
Treatment Plan Coordinator (RDA) Full Time
summit dental group
Hot Springs, AR
12.2018 - 07.2022
- Improved patient satisfaction and raised the retention rate by 25% through transparent treatment plans , accurate scheduling & billing.
- Discussed costs, presented payment plans, and reviewed insurance coverage details to enhance patient understanding and financial preparedness.
- Explained procedures, timelines, and expected outcomes in clear, simple language to improve patient comprehension and satisfaction.
- Increased cash flow revenue by 16% via optimized collections.
- Reduced billing errors and claim rejections by 27%.
- Assisted dental professionals at chair-side with dental exams, charting, x-rays, procedures, infection control, and tool sterilization, ensuring efficient patient care two days a week.
- Experience in Eagle-soft and open dental software
File Maintenance Clerk Part Time
Kroger Co
Little Rock, AR
05.2017 - 10.2019
- Ensured timely updates of weekly sale items and ad tags in the computer system to maintain promotional effectiveness.Maintained the store UPC and PLU files by adding new items, updating price changes, and removing deleted products.
- Executed hanging and removal of old price tags, ensuring accuracy between listed prices and computer system.
- Tested scanned prices throughout store every six to eight weeks, identifying and correcting pricing errors.
- Maintain pricing documentation accuracy in the store.
Dental Assistant, Full Time
Central Arkansas Veterans Healthcare System Dental clinic
North Little Rock, AR
03.2018 - 08.2019
- Assisted dentist and dental hygienist chairside during examinations and procedures, ensuring efficient workflow and patient comfort.
- Prepared examination rooms and dental trays, and sterilized tools and equipment to maintain a safe and organized clinical environment.
- Captured full mouth X-rays and intraoral photographs for patient records.
- Charting into electronic medical records- Dentrix Software.
- Completed 160 clinical hours and 700 volunteer hours at North Little Rock VA dental clinic, providing hands-on support to veterans.
- Focused areas in general dental, Periodontics, Oral and Maxillofacial Surgeon, & Endodontics.
Certified Dialysis Technician Full Time
Davita Inc
Olympia, WA
06.2015 - 12.2016
- Prepared daily setup and assembled supplies in accordance with established procedures and dialysis prescription.
- Administers anticoagulant according to unit protocols and prescription.
- Documented treatment parameter and communicated patient condition and issues to registered nurse and EMRs, facilitating timely interventions.
Education
Associate of Science - Practical Nursing
National Park Community College
Hot Springs, AR01-2021
Dental Assistant - Certification
Eastern College Of Health Vocations
Little Rock, AR01-2018
hemodialysis technician - Certificate
Clover Park Technical College
Lakewood, WA01-2015
Skills
- Medical Scheduling
- Patient care coordination
- HIPAA compliance
- Electronic health records management
- Patient communication
- Insurance verification
- Medical terminology proficiency
- Healthcare compliance
- Medical billing experience
- Microsoft Office
- Electronic dental record (EDR)
- Registered dental assistant
Awards
- I CARE award, 01/01/25, The Department of Veterans Affairs (VA) I CARE awards honor employees and groups who embody the core values of Integrity, Commitment, Advocacy, Respect, and Excellence. These awards allow Veterans, family members, and caregivers to recognize staff who go above and beyond in their daily service. (awarded 2 years in a row Oct 2024)
- Bravo award, 05/01/24, The Department of Veterans Affairs (VA) Bravo Awards are local and regional peer-recognition programs used across various VA health care systems and facilities to honor staff who demonstrate exceptional customer service, quick thinking, and outstanding dedication to patient care.
Timeline
Advanced Medical Support Assistant (AMSA)
Central Arkansas Veterans Healthcare System
11.2022 - Current
Part Time Amazon Fulfillment Associate
Amazon
11.2021 - 02.2026
Treatment Plan Coordinator (RDA) Full Time
summit dental group
12.2018 - 07.2022
Dental Assistant, Full Time
Central Arkansas Veterans Healthcare System Dental clinic
03.2018 - 08.2019
File Maintenance Clerk Part Time
Kroger Co
05.2017 - 10.2019
Certified Dialysis Technician Full Time
Davita Inc
06.2015 - 12.2016
Associate of Science - Practical Nursing
National Park Community College
Dental Assistant - Certification
Eastern College Of Health Vocations
hemodialysis technician - Certificate
Clover Park Technical College