Christina Hill
Fenton,MI
Summary
Adept at leveraging technologically savvy approaches and strong problem-solving skills, I significantly enhanced customer satisfaction and operational efficiency at Bowman Auto Center. My experience spans from managing auto body shop operations to streamlining collision repair processes, demonstrating a proven track record in improving service delivery and fostering robust client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auto Body Shop Manager
Bowman Auto Center
Fenton, Michigan
05.2023 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
- Hired and trained technicians, monitoring and evaluating job performance.
- Wrote complete and accurate cost estimates for labor and parts.
- Mitigated business risks by working closely with staff members and assessing performance.
- Evaluated employee performance on a regular basis, providing feedback where appropriate.
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented policies designed to ensure quality control across all aspects of the auto body shop's operations.
Virtual Claims Appraiser
Allstate Insurance Co
Fenton, Michigan
06.2021 - 05.2023
- Utilized computer software programs such as Excel, Word, Access, Outlook, when creating reports or analyzing data.
- Developed detailed reports, including photographs, sketches, maps, and other relevant information used in establishing value estimates.
- Inspected property to assess current market value.
- Analyzed data related to comparable sales in the area to establish accurate market values for properties.
- Stayed current with different lender standards and documentation requirements.
Collision Center consultant
CDJR
Bloomfield Hills, Michigan
06.2020 - 06.2021
- Performed vehicle final inspection before delivery, as well as maintained exceptional attention to detail
- Submitted up-to-date activity and production logs to management for review
- Assessed damage to vehicles, both for customer pay and insurance claims
- Evaluate total loss claims
- Stay up to date on manufacturer specifications to complete repairs
- Took customer orders using computerized order systems and coordinated center activities.
- Analyzed customer feedback surveys in order to improve customer satisfaction ratings.
Collision Estimator/ Assistant manager
Bowman Collision
09.2018 - 03.2020
- Write complete estimates with few additions
- Work with technicians to streamline the collision repair process
- Keep customers and insurance companies updated throughout the entire process
- Use different operating systems to submit assignments, estimates, customer updates and service information
Collision Center Assistant
Bowman Collision
06.2016 - 03.2020
- Entered data into company database and updated details, including customer contacts and delivery dates to keep information current
- Monitored daily, weekly schedules and monthly calendar obligations
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
Education
Auto Body -
Baker College of Flint
01.2015
Graphic Design -
Mid Michigan Community College
01.2012
Diploma -
Clare High School
01.2011
Gold Level - Autobody
ICAR
Virtual Skills
- Technologically savvy
- Excel spreadsheets
- Invoicing and billing
- Microsoft Office
- Customer relations
- Strong problem solver
Certification
- State of Michigan Collision Related Mechanical
- State of Michigan Unitized Body Structural Repair
Timeline
Auto Body Shop Manager
Bowman Auto Center
05.2023 - Current
Virtual Claims Appraiser
Allstate Insurance Co
06.2021 - 05.2023
Collision Center consultant
CDJR
06.2020 - 06.2021
Collision Estimator/ Assistant manager
Bowman Collision
09.2018 - 03.2020
Collision Center Assistant
Bowman Collision
06.2016 - 03.2020
Auto Body -
Baker College of Flint
Graphic Design -
Mid Michigan Community College
Diploma -
Clare High School
Gold Level - Autobody
ICAR