Maria Alvarado
Miami,FL
Summary
A strong background in service management and sales is highlighted, with demonstrated success in exceeding performance targets and training teams. Recognition for exceptional leadership skills and a commitment to operational excellence is evident through multiple awards and achievements. A deep passion for fostering positive customer experiences aligns with a dedication to contributing meaningfully to team objectives and the overarching goal of enhancing service quality and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Auto Body Shop Manager
Mastech Performances Inc.
01.2024 - Current
- Supervised daily operations to ensure efficient workflow and optimal resource allocation.
- Implemented quality control measures, enhancing repair accuracy and customer satisfaction.
- Developed training programs for staff, improving skill levels and reducing error rates.
- Streamlined inventory management processes to reduce waste and optimize supply chain efficiency.
- Managed vendor relationships, negotiating contracts to achieve cost-effective purchasing solutions.
- Led safety training sessions, promoting a culture of workplace safety and compliance with regulations.
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Negotiated favorable contracts with suppliers, resulting in lower costs for parts and materials without sacrificing quality.
Service Supervisor
Cintas Corporation
10.2020 - 01.2024
- Oversaw annual sales volume of $10.8 million with a team of 15 Service Sales Representatives.
- Managed training schedules for location 17, including weekly and Boot Camp programs.
- Chosen as Safety Captain by location leadership to enhance workplace safety standards.
- Achieved Outstanding Award in FY ‘22 and Fiscal Year 2023, ranking in top 15.
- Contributed to earning first Summit Award in location's history, setting a new benchmark.
Retail Sales Supervisor
Comcast Corporation
11.2014 - 08.2016
- Consistently exceeded sales goals, averaging 168% of targets established by management.
- Supervised operations during weekly shifts to ensure efficiency and compliance.
- Managed monthly inventory processes, including opening and closing procedures.
- Trained new employees on operational standards and company policies.
Customer Support Specialist and Sales
AT&T Inc
02.2014 - 10.2014
- Achieved 120% of sales goals through effective strategy implementation.
- Resolved customer inquiries, complaints, and billing issues with professionalism and courtesy.
- Retained customer loyalty by providing innovative solutions to recurring problems.
Customer Service / Telephone Sales Representative
Sears Corporation
03.2013 - 02.2014
- Promoted and secured orders from existing and prospective customers through a relationship-based approach to achieve maximum sales profitability
Education
Master of Management and Leadership - undefined
Webster University
01.2016
Bachelor of Science - Business Administration
Universidad de Ciencias Comerciales
Nicaragua01.2007
Skills
- Microsoft Office
- Microsoft Power Point
- Training Programs
- Gmail
- Payroll
LANGUAGES
English - Advanced
Spanish - Native
Accomplishments
- Elevated Sales Goals - Increased sales performance by 168% over target during Comcast tenure.
- Managed Large Volume - Led a $10.8 million annual volume supervising 15 representatives at Cintas.
- Award Achievement - Contributed to first Summit Award in location’s history at Cintas.
- Surpassed Sales Targets - Exceeded sales goals by 198% at AT&T, enhancing customer satisfaction.
Timeline
Auto Body Shop Manager
Mastech Performances Inc.
01.2024 - Current
Service Supervisor
Cintas Corporation
10.2020 - 01.2024
Retail Sales Supervisor
Comcast Corporation
11.2014 - 08.2016
Customer Support Specialist and Sales
AT&T Inc
02.2014 - 10.2014
Customer Service / Telephone Sales Representative
Sears Corporation
03.2013 - 02.2014
Master of Management and Leadership - undefined
Webster University
Bachelor of Science - Business Administration
Universidad de Ciencias Comerciales