Christina Hood

I performed opening and closed duties, printing sales reports. Took orders, made and served drinks in a timely manner. Kept things organized and stocked at all times. Knowledgeable about food items and cocktails. Delivered exceptional customer service in a fast-paced dining environment. Quick hands on learner. Assisted in training new team members on service protocols and menu knowledge. Worked with POS systems to place orders, manage bills, and handle complimentary items. I've also been #1 in Google/Open table reviews since day 1 out of 28 locations.

I performed opening and closed duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Crafted signature cocktails and beverages based on customer preferences. Trained new staff on menu items, drink preparation, and customer service standards. Handled cash transactions accurately while maintaining a balanced register at shift end. Served high customer volumes during special events, nights, and weekends. Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation. Upsold menu items to customers, driving up per sale revenues and maximizing profits. Verified drinking age requirements of customers by carefully reviewing photo identification.

Kept bar stocked with liquors, juices and garnishes for drinks.

Supervised daily operations to ensure compliance with safety and quality standards. Trained new staff on operational policies and customer service protocols. Managed inventory levels, coordinating supply orders to prevent shortages. Resolved customer complaints promptly to enhance satisfaction and loyalty. Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols. Completed cash and credit card transactions accurately using POS software. Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.