Christina Huerta
San Luis,AZ
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Guard
Deployed Resources
05.2023 - Current
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Interacted assertively but non-confrontationally with personnel and general public.
Customer Service Representative Agent
Advanced Call Center Technologies San Luis
05.2011 - 05.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
San Luis High School
San Luis, AZ05.2010
Skills
- Report Preparation
- Attentive and Observant
- Security Protocols
- Vigilance Awareness
Certification
- Unarmed Guard Training - October 2023
Timeline
Security Guard
Deployed Resources
05.2023 - Current
Customer Service Representative Agent
Advanced Call Center Technologies San Luis
05.2011 - 05.2023
High School Diploma -
San Luis High School