Christina Hughes
UPS
Winder,GA
Experienced, passionate and professional leader with strong background in leadership and managing teams, guiding complex projects, and achieving strategic objectives. Excels in developing efficient processes, while ensuring high standards, Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
19
Years of experience
Work History
Safety Operations Supervisor
6 Years 3 Months
UPS - Buford, GA | 01.2020 - 04.2026
- Track 98% safety training completion rate across teams while reinforcing UPS guidelines and safe work methods.
- Coordinate 10 onboarding sessions per cycle to prepare new hires on operations standards and role expectations.
- Train staff on safe work methods and hazmat programs, reinforcing compliance across the assigned operation area.
- Develop onboarding materials covering benefits, role expectations, policies, and procedures for new hires.
- Forecast staffing needs and capacity to support hiring decisions and match workforce coverage to business demand.
- Communicate clearly with employees to implement structured processes aligned with division demands and UPS standards.
- Complete building safety initiatives, annual compliance training, and ITP follow-up while supporting ongoing regional safety programs.
Executive Account Manager
8 Years
Telenet Marketing Solutions - Athens, GA | 01.2012 - 01.2020
- Delivered 92% faster issue resolution through proactive communication with business partners, vendors, and management.
- Resolved 10-20 client escalations per week by coordinating issue research and follow-up across teams.
- Managed client-facing presentations and B2B contract negotiations tied to project-specific requirements.
- Created training materials and facilitated onboarding for new projects and solution implementations.
- Mentored new team members with a positive, professional approach while leading by example.
- Coordinated escalations and status updates with cross-functional teams to keep stakeholders informed on critical issues.
- Identified issues affecting all clients and communicated next steps to support timely resolution and awareness.
Senior Operations Coordinator
5 Years
United Drywall Company - Kennesaw, GA | 01.2007 - 01.2012
- Managed 25 direct reports, delegating tasks based on project capacity planning and forecasted workload.
- Processed 1099 and W2 payroll, timecards, medical benefits, and PTO for 300+ field employees and subcontractors.
- Reported weekly budget, accounts payable, and accounts receivable status to the CEO and CFO to support cash flow and vendor payout forecasting.
- Coordinated quarterly company events, meetings, and conferences while maintaining office operations and staff support.
- Oversaw Southeast regional commercial drywall project forecasting and planning to align talent recruitment with workload needs.
- Handled office responsibilities, made critical staff decisions, and supported day-to-day operations across the company.
- Executed new policies and helped build a positive, ethical workplace culture.
- Optimized operational efficiency by streamlining processes and implementing best practices.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Bachelor of Science - Leadership and Management Certificate
University of Phoenix - Phoenix, AZ
01-2023
Sigma Alpha Pi, NSLS Honors Society
Associate of Arts - Business Management and Administration
University of Phoenix - Phoenix, AZ
01-2020
Sigma Alpha Pi, NSLS Honors Society
Skills
Microsoft Office suite
Salesforce
Workday
ADP
Sales forecasting
Client relationship management
Employee onboarding
Training facilitation
Timeline
Safety Operations Supervisor
UPS
01.2020 - 04.2026Read more
Executive Account Manager
Telenet Marketing Solutions
01.2012 - 01.2020Read more
Senior Operations Coordinator
United Drywall Company
01.2007 - 01.2012Read more
University of Phoenix - Bachelor of Science, Leadership and Management Certificate
Read more
University of Phoenix - Associate of Arts, Business Management and Administration
Read more