Christina James
Bensalem
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Proficient in ERP & TSM systems including Sage, Microsoft Dynamics 365, IBM AS400, Pointman, Kuebix and MyCarrier. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Purchasing Coordinator
Empire Abrasive Equipment
Langhorne, PA
09.2025 - Current
- Coordinated procurement activities to ensure timely availability of materials.
- Assisted in maintaining supplier relationships for optimal pricing and quality.
- Manage 50+ purchase orders weekly from creation through final delivery, coordinating with multiple vendors to ensure timely fulfillment.
- Support senior buyer by preparing daily purchasing reports, monitoring vendor performance and expediting orders to minimize production delays.
- Implement process improvements to ERP delivery date tracking, reducing vendor date discrepancies by 15%
- Contacted each vendor and recorded information regarding price, availability and quality of products.
Customer Service Representative
HOSPECO
Philadelphia, PA
11.2022 - 09.2025
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed drop-ship and EDI orders, coordinating with production, logistics and retail partners to meet strict deadlines.
- Tracked orders from production to shipment, resolving delays, shortages and product damage issues while maintaining positive customer relationships.
- Processed return authorizations, issued credits, coordinated returns per company and customer policies lastly, reducing dispute resolutions times by 20%.
- Collaborated daily with cross-functional teams to ensure alignment on production schedules, shipping priorities and customer requirements.
Education
Bachelor of Arts - Art Therapy
Holy Family University
Philadelphia, PA12-2020
Skills
- Purchasing coordination
- Price comparison
- Estimating and cost tracking
- ERP system experience
- Purchase order processing
- Purchase order monitoring
- Scheduling
- Vendor engagement
- Customer service
- Teamwork and collaboration
Timeline
Purchasing Coordinator
Empire Abrasive Equipment
09.2025 - Current
Customer Service Representative
HOSPECO
11.2022 - 09.2025
Bachelor of Arts - Art Therapy
Holy Family University