Dynamic Case Manager with a proven track record at WVU Hospice and Home Health, excelling in case coordination and strategic decision-making. Enhanced client satisfaction through effective relationship management and comprehensive care plans, achieving positive outcomes. Skilled in documentation management and analytical problem-solving, ensuring compliance and fostering well-being for diverse populations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Case Manager
WVU Hospice and Home Health
03.2024 - Current
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
Increased client satisfaction through diligent follow-up and personalized support..
Registered Nurse Out Patient Surgery Admission
WVU Medicine
11.2010 - 02.2024
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs..
Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Educated family members and caregivers on patient care instructions.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Managed patients recovering from medical or surgical procedures.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Registerd Nurse
WVU Medicine
10.2000 - 10.2007
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Managed patients recovering from medical or surgical procedures.
Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Evaluated patient histories, complaints, and current symptoms.
Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Monitored patient reactions after administering medications and IV therapies.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Implemented care plans for patient treatment after assessing physician medical regimens.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.