CHRISTINA JOHNSON
Enterprise
Summary
Dynamic management professional with 11 years of leadership experience in fast-paced environments, skilled in optimizing team operations and driving community outreach initiatives. Expertise in inventory management and maintaining high customer service standards, supported by a proven track record in financial oversight and employee training. Committed to ensuring adherence to safety protocols while fostering a productive and positive work culture. Eager to leverage skills and experience for effective contributions in a challenging management role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Leader
Black Rifle Coffee Company
12.2021 - 07.2025
- Lead team operations, including inventory management and back-of-house organization, while fostering a customer-focused environment.
- Oversee cash management responsibilities, demonstrating proficiency in financial transactions and reconciliations.
- Maintains operational excellence- monitors sales activity and coordinates monthly events and donations.
- Provided coaching to team members, promoting adherence to company training programs and quality assurance protocols.
- Organized and hosted community events such as donations for first responders, food drives, toy drives, and car shows.
- Supervised daily operations, ensuring adherence to quality standards and operational efficiency.
- Trained and mentored team members in customer service best practices and product knowledge.
Shift Leader/ Corporate Trainer
Chick-fil-A
05.2017 - 12.2021
- Enhanced customer satisfaction by maintaining ambitious standards of service and addressing customer needs effectively.
- Managed inventory levels to ensure product availability and operational efficiency.
- Provided coaching to team members, promoting adherence to company training programs and quality assurance protocols.
Trainer
Panera Bread
12.2013 - 01.2017
- Trained new hires, ensuring comprehensive understanding and adherence to food safety protocols.
- Enhanced team performance through effective coaching, leading to proficient cash management and customer service skills.
Education
High School Diploma -
Daleville High School
Daleville, AL01-2013
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Team motivation
- Customer service focus
Certification
Learn2Serve Texas Food Manager Certification Program
Timeline
Shift Leader
Black Rifle Coffee Company
12.2021 - 07.2025
Shift Leader/ Corporate Trainer
Chick-fil-A
05.2017 - 12.2021
Trainer
Panera Bread
12.2013 - 01.2017
High School Diploma -
Daleville High School