Christina Jones
Franklin,TN
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Business Office Associate
CarMax
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Complete and mail DMV paperwork for customers.
Customer Service Cashier/Pharmacy Technician Trainee
CVS Pharmacy
09.2021 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
Special Needs Babysitter
Care.com Inc
10.2019 - 08.2020
- Successfully managed behavioral issues using positive reinforcement techniques.
- Collaborated with parents to create customized care plans addressing specific challenges and goals for each child.
- Educated siblings on how to interact positively with their special needs brother or sister, fostering inclusive family dynamics.
- Established a safe and nurturing environment, promoting positive behavior and emotional growth.
Education
High School Diploma -
Indian River State College
Ft. Pierce, FL05.2017
Skills
- Customer Satisfaction
- Decision-making capabilities
- Invoice Processing
- Cash reconciliation
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
Timeline
Business Office Associate
CarMax
06.2022 - Current
Customer Service Cashier/Pharmacy Technician Trainee
CVS Pharmacy
09.2021 - 06.2022
Special Needs Babysitter
Care.com Inc
10.2019 - 08.2020
High School Diploma -
Indian River State College
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