Christina Jones
Youngtown,AZ
Summary
Adept in data analysis and strategic decision-making, I significantly enhanced operational efficiency at U.S. Bank by implementing new systems and procedures. My expertise in banking technology and risk management, coupled with a strong foundation in quality assurance and policy development, positions me as a valuable asset. My background also includes mentoring new staff, underscoring my leadership and teamwork skills.
Overview
8
8
years of professional experience
Work History
Bank Operations Specialist
U.S. Bank
Tempe, AZ
08.2022 - Current
- Reviewed and evaluated customer accounts to ensure accuracy of documentation.
- Performed special services for customers, ordering bank cards and checks.
- Assisted in development and implementation of new systems and procedures for improved efficiency within the department.
- Handled confidential customer information in accordance with federal regulations.
- Investigated claims of suspected fraudulent activity and took appropriate action based on findings.
Mortgage Processor Safe 4
Wells Fargo
Tempe, AZ
01.2021 - 08.2022
- Answered questions and advised customers regarding loans and transactions.
- Recorded applications for loan and credit, loan information and disbursements of funds.
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
Auto Leasing Specialist
Chase Bank
Phoenix, AZ
06.2018 - 01.2021
- Used scanners to track parcel information, condition or receipt.
- Directed transmittal management for outgoing customer correspondence.
- Processed and distributed checks designated for auctions and customers.
Corrections Officer
State Of Arizona Department Of Corrections
Goodyear, AZ
09.2016 - 06.2018
- Maintained correct physical head count for inmates.
- Used appropriate means to discipline prisoners.
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
- Applied non-violent response tools and physical restraint during problematic situations.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
Education
Some College (No Degree) - Emergency Medical Technology
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZSome College (No Degree) - Nursing Assistant
Valley Vocational Academy
Tempe, AZSkills
- Data analysis
- Banking technology savvy
- Quality assurance standards
- Policy and procedure development
- Risk management expertise
- Strategic Decision-making
Timeline
Bank Operations Specialist
U.S. Bank
08.2022 - Current
Mortgage Processor Safe 4
Wells Fargo
01.2021 - 08.2022
Auto Leasing Specialist
Chase Bank
06.2018 - 01.2021
Corrections Officer
State Of Arizona Department Of Corrections
09.2016 - 06.2018
Some College (No Degree) - Emergency Medical Technology
Maricopa Community Colleges, Estrella Mountain Community College
Some College (No Degree) - Nursing Assistant
Valley Vocational Academy
Similar Profiles
Kathryn MilburyKathryn Milbury
CRE Credit Analyst at U.S. BankCRE Credit Analyst at U.S. Bank
Maurice RobinsonMaurice Robinson
Client Relationship Consultant at U.S. BankClient Relationship Consultant at U.S. Bank
Andy WallpherAndy Wallpher
Senior Fraud Analyst at U.S. BankSenior Fraud Analyst at U.S. Bank
ROBERT HANSONROBERT HANSON
Client Relationship Consultant 4 at U.S. BankClient Relationship Consultant 4 at U.S. Bank
JUSTIN KINNETTJUSTIN KINNETT
Warehouse Associate, 2nd Shift Trainer at THRIFTBOOKSWarehouse Associate, 2nd Shift Trainer at THRIFTBOOKS