Hi, I’m
Elizabeth Ott
Greenback,USA
Summary
Banking professional with deep understanding of operational workflows and regulatory compliance. Known for enhancing operational efficiency and maintaining high standards of accuracy and customer satisfaction.
Professional with strong background in banking operations, customer service, and management who is prepared to enhance efficiency and accuracy. Proven track record in streamlining processes, risk management, and regulatory compliance. Strong focus on collaborative efforts and achieving impactful results. Well-versed in financial software, transaction processing, and problem-solving, with flexible approach to changing needs. Reliable, results-driven team player known for adaptability and thoroughness.
Overview
13
years of professional experience
1
Certification
Work History
First Horizon Bank
Bank Operations Specialist
10.2023 - Current
Job overview
- Investigated and resolved customer complaints or issues related to account discrepancies
- Maintained confidentiality when handling sensitive customer information or financial data
ESS Education
Substitute Teacher
06.2023 - 10.2023
Job overview
- Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
- Adapted teaching methods and materials to accommodate diverse learning styles and abilities
- Provided one-on-one assistance to students who required additional support or clarification
Maurices
Assistant Manager
02.2023 - 06.2023
Job overview
- Establish sales goals, track progress and hold monthly evaluations for four salespeople
- Infuse company values of trust, quality, teamwork and integrity into daily operations
- Incentivize team members with rotating rewards, driving $5K+ in new sales in one month
- Resolve escalated customer complaints with a 4.5/5 customer approval rating
- Implement mental and physical wellness initiatives that increased employee satisfaction by 20%
H&R Block
Front Desk Receptionist
02.2023 - 04.2023
Job overview
- Greeted up to 50 patients per day to help them feel welcome in the office
- Entered and processed sensitive patient information to maintain the integrity
- Kept a detailed log of daily appointments
- Compile and sort documents before entering data
- Enter records and documents alphabetically for hundreds of patients per day to optimize operations
Jennifer downer state farm
Front Desk Receptionist
03.2020 - 01.2023
Job overview
- Receive payment by cash, check, and credit cards.
Blount County Eye Center
Clinical Assistant
11.2019 - 02.2020
Job overview
- Transcribed dictated reports accurately within established standards
- Recognized, interpreted and evaluated inconsistencies in medical text or dictation appropriately to clarify, flag or report as needed
- Prioritized dictated reports based on level of continuity of care needs
Sun Tan City | Buff City Soap
Front Desk Associate
01.2019 - 11.2019
Job overview
- Greeted and checked in guests, ensuring a positive first impression and providing excellent customer service
- Handled cash transactions accurately while following established procedures for billing and payment processing
- Resolved guest complaints promptly and effectively to ensure satisfaction and repeat business
- Trained new front desk associates on standard operating procedures to ensure consistency in service delivery
- Developed strong relationships with frequent guests resulting in increased loyalty program enrollment
K12 Virtual School
Enrollment Specialist
07.2018 - 12.2018
Belk
Cashier
04.2016 - 11.2016
Job overview
- Receive payment by cash, check, credit cards or vouchers
- Assist customers by providing information and resolving customer complaints
- Count cash drawer at beginning of shift to ensure proper amount is in drawer with adequate change
- Process returns and exchanges
- Monitor checkout areas to ensure they are properly staffed and assist with duties in other areas of the store as required
Sears
Cashier
11.2014 - 04.2016
Job overview
- Receive payment by cash, check, credit cards or vouchers
- Greet customers as they enter
- Reconcile cash drawer at beginning and end of shifts
- Supervise others and assist with on-the-job training
- Stock shelves and update price tags
- Use computers to produce signage and take photos of displays and signage
- Assist in setting up displays and place prices and descriptive signs on backdrops, fixtures, merchandise or floor
Mayfield Dairy Farms
Merchandiser
05.2012 - 06.2014
Job overview
- Stock shelves, racks, cases, bins, and tables with new merchandise
- Receive, open, unpack and issue sales floor merchandise
- Clean and maintain display cases, shelves and aisles
Education
Pellissippi State Community College
None
01.2013
William Blount High School
High School Diploma
01.2010
Skills
- Medical terminology (2 years)
- Cold Calling
- Accounting
- Customer Service Skills
- Microsoft Office
- Typing skills with 60 wpm (10 years)
- Communication skills
- Time management
- Organizational skills
- Store Management Experience
- Compiling and sorting data (2 years)
- Analysis skills
Certification
driver's license
Additional Information
- Data Entry Tools: MS Office Suite (Advanced), Google Sheets, CRM Software (Salesforce, Zoho), ERP Systems (SAP), 10-Key Typing (60+ WPM), Data Validation
- Database Management: SQL (Intermediate), MySQL (Intermediate), MS Access (Advanced), Oracle Database (Basic), Data Cleansing, Data Mining
- Productivity Software: Workflow Automation Tools, Trello (Proficient), Slack (Proficient), Asana (Intermediate), Time Management Systems, Cloud Storage (Dropbox, OneDrive)
- Operating Systems: Windows (Expert), macOS (Intermediate), Linux (Basic), Data Security Protocols, Remote Desktop Support
Timeline
Bank Operations Specialist
First Horizon Bank
10.2023 - Current
Substitute Teacher
ESS Education
06.2023 - 10.2023
Assistant Manager
Maurices
02.2023 - 06.2023
Front Desk Receptionist
H&R Block
02.2023 - 04.2023
Front Desk Receptionist
Jennifer downer state farm
03.2020 - 01.2023
Clinical Assistant
Blount County Eye Center
11.2019 - 02.2020
Front Desk Associate
Sun Tan City | Buff City Soap
01.2019 - 11.2019
Enrollment Specialist
K12 Virtual School
07.2018 - 12.2018
Cashier
Belk
04.2016 - 11.2016
Cashier
Sears
11.2014 - 04.2016
Merchandiser
Mayfield Dairy Farms
05.2012 - 06.2014
Pellissippi State Community College
None
William Blount High School
High School Diploma
Similar Profiles
Andrea CressAndrea Cress
Branch Manager III at First Horizon BankBranch Manager III at First Horizon Bank
MATTHEW ANTWINEMATTHEW ANTWINE
Risk Compliance Officer II-Compliance Testing at First Horizon BankRisk Compliance Officer II-Compliance Testing at First Horizon Bank
CHERYL MUSSIOCHERYL MUSSIO
Banking Center Manager, VP at First Horizon BankBanking Center Manager, VP at First Horizon Bank