Christina Jones
Chandler,AZ
Summary
Dynamic and results-driven server with a strong work ethic and exceptional customer service skills honed at Denny's Restaurant. Proven ability to enhance guest engagement and increase sales through suggestive selling. Adept at multitasking and training new staff, ensuring a seamless dining experience while maintaining high operational standards.
Overview
22
22
years of professional experience
Work History
Floor Server
Yo' Pauly's Pizza
02.2025 - 08.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Managed food and beverage orders accurately, utilizing POS system to streamline service.
- Assisted kitchen staff in maintaining cleanliness and organization during peak hours to enhance efficiency.
- Educated customers on menu items, including daily specials and dietary options, fostering informed decisions.
- Collaborated with team members to improve workflow, reducing wait times for patrons during busy shifts.
- Processed payments efficiently, balancing cash register at end of shifts to ensure accuracy.
Server
Oreganos Pizza
03.2024 - 08.2024
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Recommended menu items based on customer preferences to enhance sales opportunities.
- Adapted quickly to fast-paced environment, managing multiple tables efficiently.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Cook/Shift Manager
Dennys Restaurant
01.2020 - 02.2024
- Provided exceptional customer service by attentively addressing guest needs and preferences.
- Handled customer inquiries and complaints with professionalism and efficiency.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Assistant Office Manager
Xtreme Drying
07.2010 - 10.2018
- Coordinated office operations and maintained efficient workflow for various departments.
- Streamlined scheduling processes to enhance team productivity and communication.
- Assisted in onboarding new staff, ensuring compliance with training protocols.
- Managed inventory of office supplies, optimizing procurement processes and reducing costs.
- Supported financial management tasks, including invoice processing and budget tracking.
- Recorded expenses and maintained accounting records.
Server/Certified Server Trainer
Dennys Restaurant
11.2003 - 06.2010
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow and minimize wait times.
- Collaborated with kitchen staff to ensure timely and accurate food preparation and presentation.
- Trained new servers on menu offerings, service standards, and operational procedures to maintain consistency.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Holbrook High School
Holbrook, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Suggestive selling
- Multitasking and organization
- Shift management
- Point-of-sale system
- Server training
Timeline
Floor Server
Yo' Pauly's Pizza
02.2025 - 08.2025
Server
Oreganos Pizza
03.2024 - 08.2024
Server/Cook/Shift Manager
Dennys Restaurant
01.2020 - 02.2024
Assistant Office Manager
Xtreme Drying
07.2010 - 10.2018
Server/Certified Server Trainer
Dennys Restaurant
11.2003 - 06.2010
High School Diploma -
Holbrook High School