Madelyn Fier
Shorewood ,IL
Summary
Proven team player with a robust work ethic, honed at Big Pauly's Wood Fired Pizza, where exceptional customer service and guest engagement were paramount. Skilled in relationship management and POS systems, consistently enhancing guest satisfaction and streamlining operations. Demonstrates a warm, friendly demeanor and effective communication, ensuring memorable customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Big Pauly's Wood Fired Pizza
12.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts
- Managed times with tables efficiently
- Created work appropriate relationships with regular customers
- Performed Opening and closing tasks, ensuring dining room was clean and ready for customers
- Always attending to customers needs do they would have an enjoyable experience
- Resolved customer conflict
Guest Experience Team Member
Chaifetz Arena
10.2023 - 04.2024
- Provided exceptional service and creating a welcoming atmosphere.
- Enhanced guest satisfaction by addressing and resolving customer inquiries and concerns promptly.
Cashier and Expo
Firewater Bbq
12.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for transactions with excellent accuracy levels.
- Restocked and organized merchandise in front.
Education
Bachelor of Science - Nursing
Southern Illinois University, Edwardsville
Edwardsville, IL05.2027
High School Diploma -
Joliet West High School
Joliet, IL05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Memory retention
- Cleanliness standards
- High-volume dining
- Relationship Management
- Warm and Friendly
- Effective Communication
- Teamwork and Collaboration
Accomplishments
- Dean's list
Certification
- CPR
- Food Handler's
- Basset
Timeline
Guest Experience Team Member
Chaifetz Arena
10.2023 - 04.2024
Server
Big Pauly's Wood Fired Pizza
12.2021 - Current
Cashier and Expo
Firewater Bbq
12.2020 - 11.2021
- CPR
- Food Handler's
- Basset
Bachelor of Science - Nursing
Southern Illinois University, Edwardsville
High School Diploma -
Joliet West High School
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