Christina Jones
Kansas City,MO
Summary
Dynamic hospitality professional with a proven track record at Grannies Dinner, excelling in team leadership and problem-solving. Enhanced guest satisfaction by streamlining operations, reducing wait times by 20%. Skilled in espresso machine operation and cash handling, with a friendly and outgoing demeanor. Committed to delivering exceptional service and fostering a collaborative team environment.
Overview
2026
2026
years of professional experience
Work History
Barista
Dunkin Donuts & Baskin Robbins
- Prepared high-quality espresso beverages and specialty drinks for customers.
- Maintained cleanliness and organization of work area to ensure efficient service.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Operated coffee-making equipment, ensuring proper use and maintenance protocols.
- Adapted to changing menu items and seasonal offerings to meet customer demands.
Waitress
The Big Biscuit
08.2025 - Current
- Prepared high-quality espresso beverages and specialty drinks for customers.
- Maintained cleanliness and organization of work area to ensure efficient service.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Operated coffee-making equipment, ensuring proper use and maintenance protocols.
- Adapted to changing menu items and seasonal offerings to meet customer demands.
Lead Waitress
Grannies Dinner
02.2019 - 11.2024
- Supervised dining room operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored new staff on menu offerings and service standards.
- Coordinated with kitchen staff to streamline order delivery and resolve issues promptly.
- Implemented feedback systems to enhance guest experience and satisfaction levels.
- Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.
- Implemented upselling techniques to increase sales revenue without compromising guest satisfaction levels.
- Completed closing duties efficiently after each shift to prepare the restaurant for next day operations.
- Managed difficult customer situations with tact and professionalism, working towards satisfactory resolutions for all parties involved.
- Streamlined table management, resulting in shorter wait times for guests and improved table turnover rate.
Hostess Manager
Billies Restaurant
02.2018 - 11.2018
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Trained and supervised front-of-house staff to enhance service standards.
- Developed and implemented reservation system improvements for increased efficiency.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
Waitress
Village Inn Restaurant
02.2017 - 08.2018
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Coordinated food and beverage orders, facilitating timely delivery to tables.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Assisted in training new staff on restaurant policies and service procedures.
- Managed cash register operations, processing payments accurately and efficiently.
- Adapted quickly to changing situations during peak hours, enhancing team performance.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Boulder Tech
Boulder, CO05.2006
Skills
Time management
Timeline
Waitress
The Big Biscuit
08.2025 - Current
Lead Waitress
Grannies Dinner
02.2019 - 11.2024
Hostess Manager
Billies Restaurant
02.2018 - 11.2018
Waitress
Village Inn Restaurant
02.2017 - 08.2018
Barista
Dunkin Donuts & Baskin Robbins
High School Diploma -
Boulder Tech